GP surgery in Northumberland
Npc Ponteland
Meadowfield, Ponteland, Newcastle Upon Tyne, NE20 9SD
Scores 39 out of 100, below average for a GP surgery in England. 80% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone8
- Easy to contact online70
- Good experience of getting in touch20
- Did not wait too long for the appointment40
Quality of care 63
- Patients rate the surgery as good54
- Patients got what they needed86
- Doctors and nurses listen65
- Patients trust the staff53
- Inspection rating (Good)50
- Health checks and screening done29
- Meets NHS clinical targets68
- Children vaccinated on time60
What patients say
92 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+10
change since last year
2025: 71% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 17% |
| Easy to contact via website | 66% | 58% | 38% |
| Easy to contact via NHS App | 47% | 54% | 40% |
| Reception staff helpful | 81% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 27% |
| Sees preferred clinician | 13% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 79% |
| Next steps within 2 days | 88% | 93% | 88% |
| Good experience of contacting | 64% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 33% | 57% | 24% |
| Waiting time was about right | 68% | 69% | 73% |
| Remote appointment | 21% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 91% |
| Treated with care and concern | 88% | 86% | 92% |
| Considered mental wellbeing | 76% | 75% | 66% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 98% | 92% | 98% |
| Needs were met | 96% | 90% | 91% |
| Overall | |||
| Overall experience good | 80% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 89% |
| Supported by local services | 85% | 70% | 75% |
| Discussed managing condition | 54% | 43% | 41% |
| Agreed a care plan | 47% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 March 2026. Bank holidays may differ.
- Address
- Meadowfield, Ponteland, Newcastle Upon Tyne, NE20 9SD
- Phone
- 01661 825513
- Website
- www.northumbriaprimarycare.co.uk/pontelandposts/front-page
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Northumbria PCN (a group of local surgeries that share services)
- NHS code
- A84007 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Darras Hall Surgery
- The Broadway, Ponteland, Newcastle Upon Tyne, NE20 9PW
- Dinnington Surgery
- Main Road, Dinnington, Newcastle Upon Tyne, NE13 7JW
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 August 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 9.7% | 14.3% |
| Obesity | 11.3% | 13.9% |
| Smoking | 5.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 60% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Npc Pontelandthis surgery | – | 39 | 33% | 80% | Yes |
| White Medical GroupNewcastle Upon Tyne, NE20 9SD | under 0.1 miles | 65 | 69% | 85% | Yes |
| Parkway Medical GroupNewcastle Upon Tyne, NE5 1LJ | 4.0 miles | 34 | 48% | 69% | Yes |
| Throckley Primary Care CentreNewcastle Upon Tyne, NE15 9PA | 4.1 miles | 49 | 68% | 75% | Yes |
| Westerhope Medical GroupNewcastle Upon Tyne, NE5 2LH | 4.5 miles | 3 | 38% | 56% | Yes |
| Denton Park Medical GroupNewcastle Upon Tyne, NE5 2QW | 4.5 miles | 41 | 57% | 79% | Yes |
| Newburn SurgeryNewcastle Upon Tyne, NE15 8LX | 4.6 miles | 39 | 73% | 77% | Yes |
| Woodlands Park Health CentreNewcastle Upon Tyne, NE13 6JJ | 4.8 miles | 56 | 65% | 78% | Yes |
| Park Medical GroupNewcastle Upon Tyne, NE3 2PE | 4.9 miles | 33 | 53% | 77% | Yes |
| Wideopen Medical CentreNewcastle Upon Tyne, NE13 6LN | 5.0 miles | 52 | 67% | 75% | Yes |
White Medical Group is under 0.1 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Npc Ponteland taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Npc Ponteland was taking on new patients. You can register online through the NHS website or call the surgery on 01661 825513.
How do patients rate Npc Ponteland?
In the 2026 NHS GP Patient Survey, 80% of patients at Npc Ponteland said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Npc Ponteland?
The Care Quality Commission, which inspects GP surgeries in England, rated Npc Ponteland as Good at its last published inspection (report published 7 August 2019).
What are the opening times of Npc Ponteland?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 March 2026. Bank holidays may differ.
How do I contact Npc Ponteland?
Call 01661 825513 or visit its website, www.northumbriaprimarycare.co.uk/pontelandposts/front-page. You can also book and order repeat prescriptions in the NHS App. The address is Meadowfield, Ponteland, Newcastle Upon Tyne, NE20 9SD.
Does Npc Ponteland have a branch surgery?
Yes. Npc Ponteland also runs Darras Hall Surgery (The Broadway, Ponteland, Newcastle Upon Tyne, NE20 9PW) and Dinnington Surgery (Main Road, Dinnington, Newcastle Upon Tyne, NE13 7JW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Npc Ponteland?
Around 10,750 patients are registered (January 2025). The surgery is part of Northumbria PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.