GP surgery in Northumberland
White Medical Group
Ponteland Primary Care Centre, Meadowfield Industrial Estate, Ponteland, Newcastle Upon Tyne, NE20 9SD
Scores 65 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone63
- Easy to contact online55
- Good experience of getting in touch71
- Did not wait too long for the appointment17
Quality of care 80
- Patients rate the surgery as good72
- Patients got what they needed80
- Doctors and nurses listen61
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done89
- Meets NHS clinical targets81
- Children vaccinated on time72
What patients say
114 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 87% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 57% |
| Easy to contact via website | 60% | 58% | 69% |
| Easy to contact via NHS App | 69% | 54% | 78% |
| Reception staff helpful | 90% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 42% |
| Sees preferred clinician | 48% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 93% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 82% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 66% |
| Waiting time was about right | 58% | 69% | 51% |
| Remote appointment | 13% | 26% | 6% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 94% |
| Treated with care and concern | 91% | 86% | 93% |
| Considered mental wellbeing | 75% | 75% | 69% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 93% | 93% | 96% |
| Involved in decisions | 99% | 92% | 97% |
| Needs were met | 95% | 90% | 96% |
| Overall | |||
| Overall experience good | 85% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 90% |
| Supported by local services | 82% | 70% | 77% |
| Discussed managing condition | 54% | 43% | 43% |
| Agreed a care plan | 54% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2025. Bank holidays may differ.
- Address
- Ponteland Primary Care Centre, Meadowfield Industrial Estate, Ponteland, Newcastle Upon Tyne, NE20 9SD
- Phone
- 01661 822222
- Website
- whitemedicalgroup.gpsurgery.net
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Northumberland PCN (a group of local surgeries that share services)
- NHS code
- A84011 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- 12 Grange Road
- White Medical Group, Stamfordham, Newcastle Upon Tyne, NE18 0PF
- The Surgery (Wylam)
- 33-37 Jackson Road, Wylam, NE41 8EL
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free on-site car parking
- Free public WiFi
- Lift
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 13.6% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 4.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 85% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| White Medical Groupthis surgery | – | 65 | 69% | 85% | Yes |
| Npc PontelandNewcastle Upon Tyne, NE20 9SD | under 0.1 miles | 39 | 33% | 80% | Yes |
| Parkway Medical GroupNewcastle Upon Tyne, NE5 1LJ | 4.0 miles | 34 | 48% | 69% | Yes |
| Throckley Primary Care CentreNewcastle Upon Tyne, NE15 9PA | 4.1 miles | 49 | 68% | 75% | Yes |
| Westerhope Medical GroupNewcastle Upon Tyne, NE5 2LH | 4.5 miles | 3 | 38% | 56% | Yes |
| Denton Park Medical GroupNewcastle Upon Tyne, NE5 2QW | 4.5 miles | 41 | 57% | 79% | Yes |
| Newburn SurgeryNewcastle Upon Tyne, NE15 8LX | 4.6 miles | 39 | 73% | 77% | Yes |
| Woodlands Park Health CentreNewcastle Upon Tyne, NE13 6JJ | 4.8 miles | 56 | 65% | 78% | Yes |
| Park Medical GroupNewcastle Upon Tyne, NE3 2PE | 4.9 miles | 33 | 53% | 77% | Yes |
| Wideopen Medical CentreNewcastle Upon Tyne, NE13 6LN | 5.0 miles | 52 | 67% | 75% | Yes |
Common questions
Is White Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), White Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01661 822222.
How do patients rate White Medical Group?
In the 2026 NHS GP Patient Survey, 85% of patients at White Medical Group said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 65 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for White Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated White Medical Group as Good at its last published inspection (report published 30 September 2016).
What are the opening times of White Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2025. Bank holidays may differ.
How do I contact White Medical Group?
Call 01661 822222 or visit its website, whitemedicalgroup.gpsurgery.net. You can also book and order repeat prescriptions in the NHS App. The address is Ponteland Primary Care Centre, Meadowfield Industrial Estate, Ponteland, Newcastle Upon Tyne, NE20 9SD.
Does White Medical Group have a branch surgery?
Yes. White Medical Group also runs 12 Grange Road (White Medical Group, Stamfordham, Newcastle Upon Tyne, NE18 0PF) and The Surgery (Wylam) (33-37 Jackson Road, Wylam, NE41 8EL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at White Medical Group?
Around 8,636 patients are registered (January 2025). The surgery is part of West Northumberland PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.