GP surgery in Sheerness
Sheerness Health Centre
250-262 High Street, Sheerness, ME12 1UP
Scores 5 out of 100, poor for a GP surgery in England. 58% of patients say their experience is good and 28% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone4
- Easy to contact online4
- Good experience of getting in touch5
- Did not wait too long for the appointment61
Quality of care 1
- Patients rate the surgery as good5
- Patients got what they needed20
- Doctors and nurses listen24
- Patients trust the staff2
- Inspection rating (Requires improvement)2
- Health checks and screening done10
- Meets NHS clinical targets2
- Children vaccinated on time26
What patients say
97 patients answered the 2026 NHS survey about this surgery.
28%
find the phone easy
well below the England average (57%)
58%
say their experience is good
well below the England average (77%)
+11
change since last year
2025: 48% · 2026: 58%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 28% | 57% | 12% |
| Easy to contact via website | 29% | 58% | 27% |
| Easy to contact via NHS App | 25% | 54% | 22% |
| Reception staff helpful | 76% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 39% |
| Sees preferred clinician | 5% | 42% | 19% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 82% |
| Next steps within 2 days | 94% | 93% | 89% |
| Good experience of contacting | 52% | 73% | 43% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 33% |
| Waiting time was about right | 75% | 69% | 52% |
| Remote appointment | 25% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 60% |
| Treated with care and concern | 73% | 86% | 64% |
| Considered mental wellbeing | 63% | 75% | 53% |
| Had all the information needed | 78% | 92% | 81% |
| Confidence and trust | 79% | 93% | 75% |
| Involved in decisions | 82% | 92% | 70% |
| Needs were met | 86% | 90% | 80% |
| Overall | |||
| Overall experience good | 58% | 77% | 48% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 63% |
| Supported by local services | 64% | 70% | 45% |
| Discussed managing condition | 31% | 43% | 25% |
| Agreed a care plan | 14% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 September 2025. Bank holidays may differ.
- Address
- 250-262 High Street, Sheerness, ME12 1UP
- Phone
- 01795 580909
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sheppey PCN (a group of local surgeries that share services)
- NHS code
- G82023 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 21 September 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 20.4% | 14.3% |
| Obesity | 16.9% | 13.9% |
| Smoking | 23.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 44% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sheerness Health Centrethis surgery | – | 5 | 28% | 58% | Yes |
| Vel SurgerySheerness, ME12 1UP | under 0.1 miles | 75 | 85% | 89% | Yes |
| St Georges Medical CentreSheerness, ME12 1QU | 0.2 miles | 5 | 22% | 63% | Yes |
| The Om Medical CentreSheerness, ME12 1UA | 0.3 miles | 13 | 51% | 65% | Yes |
| Sheppey Healthy Living CentreSheerness, ME12 1HH | 0.4 miles | 17 | 32% | 72% | Yes |
| Grovehurst HealthSittingbourne, ME10 2ST | 5.3 miles | 39 | 43% | 78% | Yes |
| Green Porch Medical PartnershipSittingbourne, ME10 2HA | 5.7 miles | 1 | 37% | 54% | Yes |
| The Meads Medical PracticeSittingbourne, ME10 5AA | 6.3 miles | 13 | 32% | 68% | Yes |
| Shoebury PracticeSouthend-on-Sea, SS3 9BX | 6.5 miles | 78 | 79% | 83% | Yes |
| Dr Kumar & Ptnr - Shoebury Health CentreSouthend-on-Sea, SS3 9BX | 6.5 miles | 70 | 69% | 88% | Yes |
Vel Surgery is under 0.1 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sheerness Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sheerness Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01795 580909.
How do patients rate Sheerness Health Centre?
In the 2026 NHS GP Patient Survey, 58% of patients at Sheerness Health Centre said their overall experience was good. The England average is 77%. 28% found it easy to get through by phone (England 57%). Its GPScore is 5 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Sheerness Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Sheerness Health Centre as Requires improvement at its last published inspection (report published 21 September 2023).
What are the opening times of Sheerness Health Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 September 2025. Bank holidays may differ.
How do I contact Sheerness Health Centre?
Call 01795 580909. You can also book and order repeat prescriptions in the NHS App. The address is 250-262 High Street, Sheerness, ME12 1UP.
How many patients are registered at Sheerness Health Centre?
Around 6,994 patients are registered (January 2025). The surgery is part of Sheppey PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.