GP surgery in Sheerness
Vel Surgery
Sheerness Health Centre, 250-262 High Street, Sheerness, ME12 1UP
Scores 75 out of 100, good for a GP surgery in England. 89% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 87
- Easy to get through on the phone89
- Easy to contact online26
- Good experience of getting in touch92
- Did not wait too long for the appointment80
Quality of care 56
- Patients rate the surgery as good84
- Patients got what they needed38
- Doctors and nurses listen21
- Patients trust the staff13
- Inspection rating (Good)50
- Health checks and screening done72
- Meets NHS clinical targets46
- Children vaccinated on time39
What patients say
111 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 81% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 74% |
| Easy to contact via website | 48% | 58% | 55% |
| Easy to contact via NHS App | 56% | 54% | 56% |
| Reception staff helpful | 92% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 32% |
| Sees preferred clinician | 53% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 81% |
| Next steps within 2 days | 90% | 93% | 92% |
| Good experience of contacting | 91% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 59% |
| Waiting time was about right | 82% | 69% | 82% |
| Remote appointment | 24% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 86% |
| Treated with care and concern | 84% | 86% | 84% |
| Considered mental wellbeing | 68% | 75% | 75% |
| Had all the information needed | 94% | 92% | 91% |
| Confidence and trust | 87% | 93% | 95% |
| Involved in decisions | 89% | 92% | 94% |
| Needs were met | 89% | 90% | 91% |
| Overall | |||
| Overall experience good | 89% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 71% |
| Supported by local services | 56% | 70% | 69% |
| Discussed managing condition | 57% | 43% | 42% |
| Agreed a care plan | 21% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 December 2024. Bank holidays may differ.
- Address
- Sheerness Health Centre, 250-262 High Street, Sheerness, ME12 1UP
- Phone
- 01795 585255
- [email protected]
- Website
- www.velsurgery.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sheppey PCN (a group of local surgeries that share services)
- NHS code
- G82687 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Vel
- 118 High Street, Queenborough, ME11 5AQ
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 September 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 10.8% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 19.2% | 14.3% |
| Obesity | 19.4% | 13.9% |
| Smoking | 22.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Vel Surgerythis surgery | – | 75 | 85% | 89% | Yes |
| Sheerness Health CentreSheerness, ME12 1UP | under 0.1 miles | 5 | 28% | 58% | Yes |
| St Georges Medical CentreSheerness, ME12 1QU | 0.2 miles | 5 | 22% | 63% | Yes |
| The Om Medical CentreSheerness, ME12 1UA | 0.3 miles | 13 | 51% | 65% | Yes |
| Sheppey Healthy Living CentreSheerness, ME12 1HH | 0.4 miles | 17 | 32% | 72% | Yes |
| Grovehurst HealthSittingbourne, ME10 2ST | 5.3 miles | 39 | 43% | 78% | Yes |
| Green Porch Medical PartnershipSittingbourne, ME10 2HA | 5.7 miles | 1 | 37% | 54% | Yes |
| The Meads Medical PracticeSittingbourne, ME10 5AA | 6.3 miles | 13 | 32% | 68% | Yes |
| Shoebury PracticeSouthend-on-Sea, SS3 9BX | 6.5 miles | 78 | 79% | 83% | Yes |
| Dr Kumar & Ptnr - Shoebury Health CentreSouthend-on-Sea, SS3 9BX | 6.5 miles | 70 | 69% | 88% | Yes |
Common questions
Is Vel Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Vel Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01795 585255.
How do patients rate Vel Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at Vel Surgery said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Vel Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Vel Surgery as Good at its last published inspection (report published 19 September 2017).
What are the opening times of Vel Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 December 2024. Bank holidays may differ.
How do I contact Vel Surgery?
Call 01795 585255 or visit its website, www.velsurgery.uk. You can also book and order repeat prescriptions in the NHS App. The address is Sheerness Health Centre, 250-262 High Street, Sheerness, ME12 1UP.
Does Vel Surgery have a branch surgery?
Yes. Vel Surgery also runs Vel (118 High Street, Queenborough, ME11 5AQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Vel Surgery?
Around 9,628 patients are registered (January 2025). The surgery is part of Sheppey PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.