GP surgery in Southampton
Solent GP Surgery
Adelaide Health Centre, William Macleod Way, Southampton, SO16 4XE
Scores 17 out of 100, poor for a GP surgery in England. 71% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone13
- Easy to contact online24
- Good experience of getting in touch19
- Did not wait too long for the appointment14
Quality of care 31
- Patients rate the surgery as good23
- Patients got what they needed49
- Doctors and nurses listen66
- Patients trust the staff54
- Inspection rating (Good)50
- Health checks and screening done1
- Meets NHS clinical targets54
- Children vaccinated on time37
What patients say
113 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
+10
change since last year
2025: 60% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 41% |
| Easy to contact via website | 46% | 58% | 35% |
| Easy to contact via NHS App | 56% | 54% | 29% |
| Reception staff helpful | 89% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 26% |
| Sees preferred clinician | 37% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 73% |
| Next steps within 2 days | 85% | 93% | 86% |
| Good experience of contacting | 63% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 57% |
| Waiting time was about right | 56% | 69% | 51% |
| Remote appointment | 35% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 77% |
| Treated with care and concern | 84% | 86% | 78% |
| Considered mental wellbeing | 78% | 75% | 68% |
| Had all the information needed | 95% | 92% | 85% |
| Confidence and trust | 94% | 93% | 84% |
| Involved in decisions | 94% | 92% | 84% |
| Needs were met | 91% | 90% | 81% |
| Overall | |||
| Overall experience good | 71% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 67% |
| Supported by local services | 66% | 70% | 56% |
| Discussed managing condition | 42% | 43% | 37% |
| Agreed a care plan | 31% | 46% | 78% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 12:30pm 1:30pm to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 1 December 2023. Bank holidays may differ.
- Address
- Adelaide Health Centre, William Macleod Way, Southampton, SO16 4XE
- Phone
- 0300 123 6066
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton Central PCN (a group of local surgeries that share services)
- NHS code
- J82024 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Nicholstown
- Royal South Hants Hospital, Graham Road, Southampton, SO14 0YG
- Solent GP Surgery -Portswood
- 7 Belmont Road, Portswood, Southampton, SO17 2GD
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.7% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 4.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 10.1% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 45% | 67% |
| Cervical screening, women 50-64 | 54% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Solent GP Surgerythis surgery | – | 17 | 40% | 71% | Yes |
| Brook House SurgerySouthampton, SO16 4NZ | 0.2 miles | 15 | 50% | 68% | Yes |
| Victor Street SurgerySouthampton, SO15 5SY | 0.7 miles | – | – | – | – |
| Cheviot Road SurgerySouthampton, SO15 5RP | 0.8 miles | 71 | 69% | 90% | Yes |
| The Shirley Health PartnershipSouthampton, SO15 3JD | 0.9 miles | 10 | 44% | 71% | Yes |
| Lordshill Health CentreSouthampton, SO16 8HY | 1.1 miles | 55 | 75% | 78% | Yes |
| Raymond Road SurgerySouthampton, SO15 5AL | 1.3 miles | 57 | 73% | 80% | Yes |
| Atherley House SurgerySouthampton, SO15 3FH | 1.4 miles | 88 | 82% | 92% | Yes |
| Aldermoor SurgerySouthampton, SO16 5ST | 1.4 miles | 58 | 70% | 81% | Yes |
| Hill Lane SurgerySouthampton, SO15 5DD | 1.5 miles | 89 | 91% | 92% | Yes |
Cheviot Road Surgery is 0.8 miles away, scores 71 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Solent GP Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Solent GP Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0300 123 6066.
How do patients rate Solent GP Surgery?
In the 2026 NHS GP Patient Survey, 71% of patients at Solent GP Surgery said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Solent GP Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Solent GP Surgery as Good at its last published inspection (report published 19 March 2025).
What are the opening times of Solent GP Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 12:30pm 1:30pm to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 12:30pm 1:30pm to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 1 December 2023. Bank holidays may differ.
How do I contact Solent GP Surgery?
Call 0300 123 6066. You can also book and order repeat prescriptions in the NHS App. The address is Adelaide Health Centre, William Macleod Way, Southampton, SO16 4XE.
Does Solent GP Surgery have a branch surgery?
Yes. Solent GP Surgery also runs Nicholstown (Royal South Hants Hospital, Graham Road, Southampton, SO14 0YG) and Solent GP Surgery -Portswood (7 Belmont Road, Portswood, Southampton, SO17 2GD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Solent GP Surgery?
Around 22,670 patients are registered (January 2025). The surgery is part of Southampton Central PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.