GP surgery in Southampton
The Shirley Health Partnership
355 Shirley Road, Shirley, Southampton, SO15 3JD
Scores 10 out of 100, poor for a GP surgery in England. 71% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone20
- Easy to contact online19
- Good experience of getting in touch11
- Did not wait too long for the appointment6
Quality of care 18
- Patients rate the surgery as good24
- Patients got what they needed54
- Doctors and nurses listen25
- Patients trust the staff49
- Inspection rating (Not Rated)–
- Health checks and screening done3
- Meets NHS clinical targets23
- Children vaccinated on time32
What patients say
113 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
+6
change since last year
2025: 65% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 52% |
| Easy to contact via website | 43% | 58% | 55% |
| Easy to contact via NHS App | 45% | 54% | 51% |
| Reception staff helpful | 74% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 31% |
| Sees preferred clinician | 24% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 70% | 84% | 70% |
| Next steps within 2 days | 91% | 93% | 93% |
| Good experience of contacting | 58% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 39% | 57% | 47% |
| Waiting time was about right | 50% | 69% | 59% |
| Remote appointment | 24% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 89% |
| Treated with care and concern | 85% | 86% | 85% |
| Considered mental wellbeing | 73% | 75% | 73% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 93% | 93% | 97% |
| Involved in decisions | 93% | 92% | 89% |
| Needs were met | 92% | 90% | 84% |
| Overall | |||
| Overall experience good | 71% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 74% |
| Supported by local services | 71% | 70% | 65% |
| Discussed managing condition | 36% | 43% | 38% |
| Agreed a care plan | 41% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 October 2023. Bank holidays may differ.
- Address
- 355 Shirley Road, Shirley, Southampton, SO15 3JD
- Phone
- 023 8078 3611
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton West PCN (a group of local surgeries that share services)
- NHS code
- J82088 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring: ridged or raised surface, to warn of hazards
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Not Rated |
| Is it effective? | Not Rated |
| Is it caring? | Not Rated |
| Is it responsive? | Not Rated |
| Is it well-led? | Not Rated |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.0% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Shirley Health Partnershipthis surgery | – | 10 | 44% | 71% | Yes |
| Cheviot Road SurgerySouthampton, SO15 5RP | 0.1 mile | 71 | 69% | 90% | Yes |
| Victor Street SurgerySouthampton, SO15 5SY | 0.4 miles | – | – | – | – |
| Raymond Road SurgerySouthampton, SO15 5AL | 0.4 miles | 57 | 73% | 80% | Yes |
| Atherley House SurgerySouthampton, SO15 3FH | 0.5 miles | 88 | 82% | 92% | Yes |
| Hill Lane SurgerySouthampton, SO15 5DD | 0.6 miles | 89 | 91% | 92% | Yes |
| Brook House SurgerySouthampton, SO16 4NZ | 0.7 miles | 15 | 50% | 68% | Yes |
| Solent GP SurgerySouthampton, SO16 4XE | 0.9 miles | 17 | 40% | 71% | Yes |
| Walnut Tree SurgerySouthampton, SO15 2HQ | 1.0 miles | 76 | 78% | 84% | Yes |
| Alma Road SurgerySouthampton, SO14 6UX | 1.3 miles | 6 | 35% | 59% | Yes |
Cheviot Road Surgery is 0.1 mile away, scores 71 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Shirley Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Shirley Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 023 8078 3611.
How do patients rate The Shirley Health Partnership?
In the 2026 NHS GP Patient Survey, 71% of patients at The Shirley Health Partnership said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of The Shirley Health Partnership?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 October 2023. Bank holidays may differ.
How do I contact The Shirley Health Partnership?
Call 023 8078 3611. You can also book and order repeat prescriptions in the NHS App. The address is 355 Shirley Road, Shirley, Southampton, SO15 3JD.
How many patients are registered at The Shirley Health Partnership?
Around 13,841 patients are registered (January 2025). The surgery is part of Southampton West PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.