GP surgery in Southampton
Hill Lane Surgery
162 Hill Lane, Southampton, SO15 5DD
Scores 89 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 91% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 84
- Easy to get through on the phone96
- Easy to contact online92
- Good experience of getting in touch97
- Did not wait too long for the appointment36
Quality of care 92
- Patients rate the surgery as good91
- Patients got what they needed95
- Doctors and nurses listen94
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets81
- Children vaccinated on time54
What patients say
110 patients answered the 2026 NHS survey about this surgery.
91%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 90% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 91% | 57% | 84% |
| Easy to contact via website | 79% | 58% | 59% |
| Easy to contact via NHS App | 80% | 54% | 81% |
| Reception staff helpful | 98% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 46% |
| Sees preferred clinician | 78% | 42% | 75% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 92% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 95% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 81% |
| Waiting time was about right | 67% | 69% | 72% |
| Remote appointment | 21% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 98% |
| Treated with care and concern | 98% | 86% | 95% |
| Considered mental wellbeing | 93% | 75% | 89% |
| Had all the information needed | 99% | 92% | 97% |
| Confidence and trust | 100% | 93% | 95% |
| Involved in decisions | 100% | 92% | 98% |
| Needs were met | 98% | 90% | 97% |
| Overall | |||
| Overall experience good | 92% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 80% |
| Supported by local services | 79% | 70% | 88% |
| Discussed managing condition | 63% | 43% | 50% |
| Agreed a care plan | 71% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 12:30pm 1:30pm to 6:30pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Wednesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Thursday | 8am to 12:30pm 1:30pm to 6:30pm |
| Friday | 8am to 12:30pm 1:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 February 2019. Bank holidays may differ.
- Address
- 162 Hill Lane, Southampton, SO15 5DD
- Phone
- 023 8022 3086
- Website
- www.hilllanesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton West PCN (a group of local surgeries that share services)
- NHS code
- J82207 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.1% | 15.2% |
| Diabetes | 5.5% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 11.8% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 84% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hill Lane Surgerythis surgery | – | 89 | 91% | 92% | Yes |
| Raymond Road SurgerySouthampton, SO15 5AL | 0.3 miles | 57 | 73% | 80% | Yes |
| Atherley House SurgerySouthampton, SO15 3FH | 0.3 miles | 88 | 82% | 92% | Yes |
| Walnut Tree SurgerySouthampton, SO15 2HQ | 0.4 miles | 76 | 78% | 84% | Yes |
| The Shirley Health PartnershipSouthampton, SO15 3JD | 0.6 miles | 10 | 44% | 71% | Yes |
| Cheviot Road SurgerySouthampton, SO15 5RP | 0.7 miles | 71 | 69% | 90% | Yes |
| Alma Road SurgerySouthampton, SO14 6UX | 0.8 miles | 6 | 35% | 59% | Yes |
| Homeless Healthcare TeamSouthampton, SO14 0LT | 0.9 miles | – | 96% | 100% | Yes |
| Victor Street SurgerySouthampton, SO15 5SY | 0.9 miles | – | – | – | – |
| Southampton Sea City PartnershipSouthampton, SO14 1LT | 1.1 miles | 10 | 44% | 73% | Yes |
Common questions
Is Hill Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hill Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 023 8022 3086.
How do patients rate Hill Lane Surgery?
In the 2026 NHS GP Patient Survey, 92% of patients at Hill Lane Surgery said their overall experience was good. The England average is 77%. 91% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Hill Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Hill Lane Surgery as Good at its last published inspection (report published 20 December 2016).
What are the opening times of Hill Lane Surgery?
Reception is open Monday 8am to 12:30pm 1:30pm to 6:30pm, Tuesday 8am to 12:30pm 1:30pm to 6:30pm, Wednesday 8am to 12:30pm 1:30pm to 6:30pm, Thursday 8am to 12:30pm 1:30pm to 6:30pm, Friday 8am to 12:30pm 1:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 February 2019. Bank holidays may differ.
How do I contact Hill Lane Surgery?
Call 023 8022 3086 or visit its website, www.hilllanesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 162 Hill Lane, Southampton, SO15 5DD.
How many patients are registered at Hill Lane Surgery?
Around 11,449 patients are registered (January 2025). The surgery is part of Southampton West PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.