GP surgery in Uttlesford
The Eden Surgeries
Broomfields, Hatfield Heath, Bishops Stortford, CM22 7EH
Scores 17 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone14
- Easy to contact online20
- Good experience of getting in touch26
- Did not wait too long for the appointment10
Quality of care 32
- Patients rate the surgery as good26
- Patients got what they needed58
- Doctors and nurses listen9
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done73
- Meets NHS clinical targets33
- Children vaccinated on time36
What patients say
109 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+10
change since last year
2025: 62% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 46% |
| Easy to contact via website | 43% | 58% | 29% |
| Easy to contact via NHS App | 37% | 54% | 26% |
| Reception staff helpful | 69% | 85% | 63% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 32% |
| Sees preferred clinician | 37% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 68% |
| Next steps within 2 days | 91% | 93% | 88% |
| Good experience of contacting | 67% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 35% |
| Waiting time was about right | 53% | 69% | 50% |
| Remote appointment | 33% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 86% |
| Treated with care and concern | 86% | 86% | 80% |
| Considered mental wellbeing | 74% | 75% | 62% |
| Had all the information needed | 90% | 92% | 84% |
| Confidence and trust | 92% | 93% | 85% |
| Involved in decisions | 94% | 92% | 88% |
| Needs were met | 92% | 90% | 86% |
| Overall | |||
| Overall experience good | 72% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 78% |
| Supported by local services | 83% | 70% | 65% |
| Discussed managing condition | 52% | 43% | 37% |
| Agreed a care plan | 37% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 January 2026. Bank holidays may differ.
- Address
- Broomfields, Hatfield Heath, Bishops Stortford, CM22 7EH
- Phone
- 01279 730616
- [email protected]
- Website
- www.edensurgeries.co.uk/Home
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Uttlesford PCN (a group of local surgeries that share services)
- NHS code
- F81004 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Eden Surgery
- 17 Cannons Lane, Hatfield Broad Oak, CM22 7HX · 01279 718245
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 October 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 11.4% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Eden Surgeriesthis surgery | – | 17 | 40% | 72% | Yes |
| Central SurgerySawbridgeworth, CM21 9AQ | 2.5 miles | 45 | 66% | 74% | Yes |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 3.3 miles | – | – | – | – |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 3.3 miles | – | – | – | – |
| Gardens and Jacobs Medical PartnershipSawbridgeworth, CM21 0HH | 3.3 miles | – | – | – | – |
| Helix Medical CentreBishop's Stortford, CM23 5JH | 3.7 miles | 51 | 63% | 79% | Yes |
| Old Harlow Health CentreHarlow, CM17 0AX | 3.7 miles | 84 | 76% | 90% | Yes |
| South Street SurgeryBishop's Stortford, CM23 3AP | 4.0 miles | 37 | 49% | 82% | Yes |
| Church Street PartnershipBishop's Stortford, CM23 2LY | 4.3 miles | 11 | 33% | 62% | Yes |
| Church Langley Medical PracticeHarlow, CM17 9TG | 4.5 miles | 10 | 48% | 56% | Yes |
Central Surgery is 2.5 miles away, scores 45 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Eden Surgeries taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Eden Surgeries was taking on new patients. You can register online through the NHS website or call the surgery on 01279 730616.
How do patients rate The Eden Surgeries?
In the 2026 NHS GP Patient Survey, 72% of patients at The Eden Surgeries said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Eden Surgeries?
The Care Quality Commission, which inspects GP surgeries in England, rated The Eden Surgeries as Good at its last published inspection (report published 11 October 2019).
What are the opening times of The Eden Surgeries?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 January 2026. Bank holidays may differ.
How do I contact The Eden Surgeries?
Call 01279 730616 or visit its website, www.edensurgeries.co.uk/Home. You can also book and order repeat prescriptions in the NHS App. The address is Broomfields, Hatfield Heath, Bishops Stortford, CM22 7EH.
Does The Eden Surgeries have a branch surgery?
Yes. The Eden Surgeries also runs Eden Surgery (17 Cannons Lane, Hatfield Broad Oak, CM22 7HX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Eden Surgeries?
Around 9,343 patients are registered (January 2025). The surgery is part of South Uttlesford PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.