GP surgery in King's Lynn and West Norfolk
St Clements Surgery
Village HT, Churchgate Way, Terrington St Clement, Kings Lynn, PE34 4LZ
Scores 82 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 85
- Easy to get through on the phone83
- Easy to contact online70
- Good experience of getting in touch81
- Did not wait too long for the appointment75
Quality of care 74
- Patients rate the surgery as good86
- Patients got what they needed60
- Doctors and nurses listen43
- Patients trust the staff44
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets56
- Children vaccinated on time55
What patients say
101 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 88% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 83% |
| Easy to contact via website | 66% | 58% | 67% |
| Easy to contact via NHS App | 74% | 54% | 66% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 50% | 31% | 33% |
| Sees preferred clinician | 57% | 42% | 65% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 90% |
| Good experience of contacting | 86% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 69% |
| Waiting time was about right | 80% | 69% | 81% |
| Remote appointment | 9% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 88% |
| Considered mental wellbeing | 77% | 75% | 75% |
| Had all the information needed | 90% | 92% | 97% |
| Confidence and trust | 93% | 93% | 98% |
| Involved in decisions | 92% | 92% | 95% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 90% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 89% |
| Supported by local services | 69% | 70% | 76% |
| Discussed managing condition | 49% | 43% | 43% |
| Agreed a care plan | 37% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 18 November 2022. Bank holidays may differ.
- Address
- Village HT, Churchgate Way, Terrington St Clement, Kings Lynn, PE34 4LZ
- Phone
- 01553 828475
- Website
- www.stclementssurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fens & Brecks PCN (a group of local surgeries that share services)
- NHS code
- D82105 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Clenchwarton Surgery
- The Surgery, 177a Main Road, Clenchwarton, Kings Lynn, PE34 4AH
Access and facilities
- Accessible toilets
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free on-site car parking
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 11.3% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 10.6% | 14.3% |
| Obesity | 17.4% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Clements Surgerythis surgery | – | 82 | 81% | 90% | Yes |
| St John's SurgeryWisbech, PE14 7RR | 3.9 miles | 96 | 95% | 94% | Yes |
| Southgates Surgical & Medical CentreKing's Lynn, PE30 5QX | 4.6 miles | 9 | 30% | 75% | Yes |
| Vida HealthcareKing's Lynn, PE30 4DY | 5.3 miles | 27 | 55% | 76% | Yes |
| St James Medical PracticeKing's Lynn, PE30 2FQ | 5.5 miles | 93 | 88% | 92% | Yes |
| The Woottons SurgeryKing's Lynn, PE30 3PT | 6.2 miles | 36 | 50% | 75% | Yes |
| Watlington Medical CentreKing's Lynn, PE33 0TU | 7.5 miles | 39 | 57% | 69% | Yes |
| Long Sutton Medical CentreSpalding, PE12 9HB | 7.7 miles | 41 | 44% | 74% | Yes |
| Clarkson SurgeryWisbech, PE13 3AN | 8.5 miles | 32 | 56% | 69% | Yes |
| Ts-3 Dermatology ClinicWisbech, PE13 3UZ | 8.6 miles | – | – | – | – |
St John's Surgery is 3.9 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Clements Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Clements Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01553 828475.
How do patients rate St Clements Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at St Clements Surgery said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 82 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for St Clements Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St Clements Surgery as Good at its last published inspection (report published 6 February 2017).
What are the opening times of St Clements Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 18 November 2022. Bank holidays may differ.
How do I contact St Clements Surgery?
Call 01553 828475 or visit its website, www.stclementssurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is Village HT, Churchgate Way, Terrington St Clement, Kings Lynn, PE34 4LZ.
Does St Clements Surgery have a branch surgery?
Yes. St Clements Surgery also runs Clenchwarton Surgery (The Surgery, 177a Main Road, Clenchwarton, Kings Lynn, PE34 4AH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Clements Surgery?
Around 7,704 patients are registered (January 2025). The surgery is part of Fens & Brecks PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.