GP surgery in Chatham
The Churchill Clinic
94 Churchill Avenue, Chatham, ME5 0DL
Scores 10 out of 100, poor for a GP surgery in England. 64% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone28
- Easy to contact online34
- Good experience of getting in touch14
- Did not wait too long for the appointment13
Quality of care 8
- Patients rate the surgery as good10
- Patients got what they needed3
- Doctors and nurses listen10
- Patients trust the staff37
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets28
- Children vaccinated on time19
What patients say
98 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
63%
say their experience is good
well below the England average (77%)
+3
change since last year
2025: 61% · 2026: 64%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 35% |
| Easy to contact via website | 51% | 58% | 41% |
| Easy to contact via NHS App | 41% | 54% | 25% |
| Reception staff helpful | 81% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 17% |
| Sees preferred clinician | 38% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 77% |
| Next steps within 2 days | 85% | 93% | 84% |
| Good experience of contacting | 61% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 27% |
| Waiting time was about right | 55% | 69% | 42% |
| Remote appointment | 49% | 26% | 46% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 82% |
| Treated with care and concern | 79% | 86% | 79% |
| Considered mental wellbeing | 64% | 75% | 59% |
| Had all the information needed | 95% | 92% | 89% |
| Confidence and trust | 92% | 93% | 90% |
| Involved in decisions | 93% | 92% | 84% |
| Needs were met | 78% | 90% | 85% |
| Overall | |||
| Overall experience good | 63% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 76% |
| Supported by local services | 55% | 70% | 54% |
| Discussed managing condition | 34% | 43% | 42% |
| Agreed a care plan | 46% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to noon 2:30pm to 8pm |
| Tuesday | 8am to noon 2:30pm to 6:30pm |
| Wednesday | 8am to noon 2:30pm to 8pm |
| Thursday | 8am to noon 2:30pm to 6:30pm |
| Friday | 8am to noon 2:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 December 2023. Bank holidays may differ.
- Address
- 94 Churchill Avenue, Chatham, ME5 0DL
- Phone
- 01634 842397
- Website
- www.churchillclinic.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Medway South PCN (a group of local surgeries that share services)
- NHS code
- G82697 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Churchill Clinic Red Suite
- Balmoral Gardens, Gillingham, ME7 4PN
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 February 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 17.3% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 19.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Churchill Clinicthis surgery | – | 10 | 50% | 64% | Yes |
| Maidstone Road SurgeryChatham, ME4 6JL | 0.7 miles | 3 | 35% | 52% | Yes |
| Stonecross and West Drive SurgeryChatham, ME5 0AA | 0.8 miles | 7 | 29% | 63% | Yes |
| Matrix Medical PracticeChatham, ME5 7JX | 0.9 miles | 39 | 41% | 78% | Yes |
| King George Road SurgeryChatham, ME5 0TT | 1.0 miles | 45 | 62% | 76% | Yes |
| The Kings Family PracticeChatham, ME4 5JY | 1.2 miles | 24 | 54% | 73% | Yes |
| City Way SurgeryRochester, ME1 2AY | 1.3 miles | 3 | 24% | 54% | Yes |
| Reach HealthcareChatham, ME5 9LD | 1.6 miles | 6 | 21% | 45% | Yes |
| Bryant Street Medical PracticeChatham, ME4 4HY | 1.7 miles | 26 | 69% | 74% | Yes |
| The Glebe Family PracticeGillingham, ME7 5UA | 1.7 miles | 88 | 86% | 90% | Yes |
Matrix Medical Practice is 0.9 miles away, scores 39 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Churchill Clinic taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Churchill Clinic was taking on new patients. You can register online through the NHS website or call the surgery on 01634 842397.
How do patients rate The Churchill Clinic?
In the 2026 NHS GP Patient Survey, 64% of patients at The Churchill Clinic said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Churchill Clinic?
The Care Quality Commission, which inspects GP surgeries in England, rated The Churchill Clinic as Good at its last published inspection (report published 27 February 2019).
What are the opening times of The Churchill Clinic?
Reception is open Monday 8am to noon 2:30pm to 8pm, Tuesday 8am to noon 2:30pm to 6:30pm, Wednesday 8am to noon 2:30pm to 8pm, Thursday 8am to noon 2:30pm to 6:30pm, Friday 8am to noon 2:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 December 2023. Bank holidays may differ.
How do I contact The Churchill Clinic?
Call 01634 842397 or visit its website, www.churchillclinic.com. You can also book and order repeat prescriptions in the NHS App. The address is 94 Churchill Avenue, Chatham, ME5 0DL.
Does The Churchill Clinic have a branch surgery?
Yes. The Churchill Clinic also runs The Churchill Clinic Red Suite (Balmoral Gardens, Gillingham, ME7 4PN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Churchill Clinic?
Around 10,030 patients are registered (January 2025). The surgery is part of Medway South PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.