GP surgery in Chatham
Matrix Medical Practice
10a Beacon Hill, Luton, Chatham, ME5 7JX
Scores 39 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 41% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone15
- Easy to contact online60
- Good experience of getting in touch40
- Did not wait too long for the appointment70
Quality of care 36
- Patients rate the surgery as good46
- Patients got what they needed29
- Doctors and nurses listen59
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets2
- Children vaccinated on time29
What patients say
114 patients answered the 2026 NHS survey about this surgery.
41%
find the phone easy
well below the England average (57%)
78%
say their experience is good
about the England average (77%)
+12
change since last year
2025: 66% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 41% | 57% | 52% |
| Easy to contact via website | 62% | 58% | 50% |
| Easy to contact via NHS App | 61% | 54% | 43% |
| Reception staff helpful | 87% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 24% |
| Sees preferred clinician | 27% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 72% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 72% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 30% |
| Waiting time was about right | 78% | 69% | 62% |
| Remote appointment | 58% | 26% | 60% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 79% |
| Treated with care and concern | 90% | 86% | 77% |
| Considered mental wellbeing | 70% | 75% | 64% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 94% | 93% | 85% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 88% | 90% | 83% |
| Overall | |||
| Overall experience good | 78% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 72% |
| Supported by local services | 56% | 70% | 56% |
| Discussed managing condition | 31% | 43% | 32% |
| Agreed a care plan | 37% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 May 2023. Bank holidays may differ.
- Address
- 10a Beacon Hill, Luton, Chatham, ME5 7JX
- Phone
- 01634 406607
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Medway South PCN (a group of local surgeries that share services)
- NHS code
- G82719 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Brompton Medical Centre
- 28a Garden Street, Gillingham, ME7 5AS
- Gun Lane Medical Centre
- Gun Lane, Strood, Rochester, ME2 4UW
- Tunbury Avenue Surgery
- 16 Tunbury Avenue, Chatham, ME5 9EH
- Wayfield Road Surgery
- 183b Wayfield Road, Chatham, ME5 0HD
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 16.9% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 15.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Matrix Medical Practicethis surgery | – | 39 | 41% | 78% | Yes |
| Stonecross and West Drive SurgeryChatham, ME5 0AA | 0.2 miles | 7 | 29% | 63% | Yes |
| Napier Road SurgeryGillingham, ME7 4HH | 0.8 miles | 73 | 81% | 85% | No |
| The Kings Family PracticeChatham, ME4 5JY | 0.8 miles | 24 | 54% | 73% | Yes |
| The Glebe Family PracticeGillingham, ME7 5UA | 0.9 miles | 88 | 86% | 90% | Yes |
| The Churchill ClinicChatham, ME5 0DL | 0.9 miles | 10 | 50% | 64% | Yes |
| Woodlands Family PracticeGillingham, ME7 2BU | 1.0 miles | 1 | 24% | 46% | Yes |
| Eastcourt Lane SurgeryGillingham, ME8 6EY | 1.3 miles | 88 | 87% | 84% | Yes |
| Bryant Street Medical PracticeChatham, ME4 4HY | 1.4 miles | 26 | 69% | 74% | Yes |
| Maidstone Road SurgeryChatham, ME4 6JL | 1.5 miles | 3 | 35% | 52% | Yes |
The Glebe Family Practice is 0.9 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Matrix Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Matrix Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01634 406607.
How do patients rate Matrix Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Matrix Medical Practice said their overall experience was good. The England average is 77%. 41% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Matrix Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Matrix Medical Practice as Good at its last published inspection (report published 25 March 2019).
What are the opening times of Matrix Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 May 2023. Bank holidays may differ.
How do I contact Matrix Medical Practice?
Call 01634 406607. You can also book and order repeat prescriptions in the NHS App. The address is 10a Beacon Hill, Luton, Chatham, ME5 7JX.
Does Matrix Medical Practice have a branch surgery?
Yes. Matrix Medical Practice also runs Brompton Medical Centre (28a Garden Street, Gillingham, ME7 5AS) and Gun Lane Medical Centre (Gun Lane, Strood, Rochester, ME2 4UW) and Tunbury Avenue Surgery (16 Tunbury Avenue, Chatham, ME5 9EH) and Wayfield Road Surgery (183b Wayfield Road, Chatham, ME5 0HD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Matrix Medical Practice?
Around 16,425 patients are registered (January 2025). The surgery is part of Medway South PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.