GP surgery in Chatham
Stonecross and West Drive Surgery
25 Street End Road, Chatham, ME5 0AA
Scores 7 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 29% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone4
- Easy to contact online6
- Good experience of getting in touch11
- Did not wait too long for the appointment58
Quality of care 2
- Patients rate the surgery as good10
- Patients got what they needed19
- Doctors and nurses listen2
- Patients trust the staff1
- Inspection rating (Not rated)–
- Health checks and screening done20
- Meets NHS clinical targets6
- Children vaccinated on time56
What patients say
87 patients answered the 2026 NHS survey about this surgery.
29%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
+13
change since last year
2025: 50% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 29% | 57% | 28% |
| Easy to contact via website | 33% | 58% | 17% |
| Easy to contact via NHS App | 38% | 54% | 22% |
| Reception staff helpful | 79% | 85% | 63% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 15% |
| Sees preferred clinician | 23% | 42% | 6% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 72% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 58% | 73% | 49% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 31% |
| Waiting time was about right | 74% | 69% | 55% |
| Remote appointment | 24% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 70% | 87% | 62% |
| Treated with care and concern | 69% | 86% | 65% |
| Considered mental wellbeing | 53% | 75% | 43% |
| Had all the information needed | 82% | 92% | 65% |
| Confidence and trust | 77% | 93% | 67% |
| Involved in decisions | 83% | 92% | 66% |
| Needs were met | 86% | 90% | 76% |
| Overall | |||
| Overall experience good | 63% | 77% | 50% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 61% |
| Supported by local services | 50% | 70% | 46% |
| Discussed managing condition | 30% | 43% | 21% |
| Agreed a care plan | 42% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 87 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 September 2025. Bank holidays may differ.
- Address
- 25 Street End Road, Chatham, ME5 0AA
- Phone
- 01634 563888
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Aspire Medical PCN (a group of local surgeries that share services)
- NHS code
- G82113 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- West Drive Surgery
- West Drive, Chatham, ME5 9XG
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Parent and child parking spaces
- Pharmacy
- Sign language interpreter available in-person
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 16.5% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Stonecross and West Drive Surgerythis surgery | – | 7 | 29% | 63% | Yes |
| Matrix Medical PracticeChatham, ME5 7JX | 0.2 miles | 39 | 41% | 78% | Yes |
| The Churchill ClinicChatham, ME5 0DL | 0.8 miles | 10 | 50% | 64% | Yes |
| The Kings Family PracticeChatham, ME4 5JY | 0.8 miles | 24 | 54% | 73% | Yes |
| Napier Road SurgeryGillingham, ME7 4HH | 0.9 miles | 73 | 81% | 85% | No |
| The Glebe Family PracticeGillingham, ME7 5UA | 1.0 miles | 88 | 86% | 90% | Yes |
| Woodlands Family PracticeGillingham, ME7 2BU | 1.2 miles | 1 | 24% | 46% | Yes |
| Maidstone Road SurgeryChatham, ME4 6JL | 1.3 miles | 3 | 35% | 52% | Yes |
| Bryant Street Medical PracticeChatham, ME4 4HY | 1.4 miles | 26 | 69% | 74% | Yes |
| Eastcourt Lane SurgeryGillingham, ME8 6EY | 1.5 miles | 88 | 87% | 84% | Yes |
Matrix Medical Practice is 0.2 miles away, scores 39 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Stonecross and West Drive Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Stonecross and West Drive Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01634 563888.
How do patients rate Stonecross and West Drive Surgery?
In the 2026 NHS GP Patient Survey, 63% of patients at Stonecross and West Drive Surgery said their overall experience was good. The England average is 77%. 29% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Stonecross and West Drive Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 September 2025. Bank holidays may differ.
How do I contact Stonecross and West Drive Surgery?
Call 01634 563888. You can also book and order repeat prescriptions in the NHS App. The address is 25 Street End Road, Chatham, ME5 0AA.
Does Stonecross and West Drive Surgery have a branch surgery?
Yes. Stonecross and West Drive Surgery also runs West Drive Surgery (West Drive, Chatham, ME5 9XG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Stonecross and West Drive Surgery?
Around 8,168 patients are registered (January 2025). The surgery is part of Aspire Medical PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.