GP surgery in Wallsend
Hadrian Health Centre
Elton Street East, Wallsend, NE28 8QU
Scores 55 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone41
- Easy to contact online76
- Good experience of getting in touch28
- Did not wait too long for the appointment53
Quality of care 69
- Patients rate the surgery as good48
- Patients got what they needed85
- Doctors and nurses listen52
- Patients trust the staff65
- Inspection rating (Outstanding)98
- Health checks and screening done11
- Meets NHS clinical targets77
- Children vaccinated on time62
What patients say
111 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
79%
say their experience is good
about the England average (77%)
0
change since last year
2025: 79% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 54% |
| Easy to contact via website | 69% | 58% | 44% |
| Easy to contact via NHS App | 65% | 54% | 64% |
| Reception staff helpful | 97% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 33% |
| Sees preferred clinician | 32% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 74% |
| Next steps within 2 days | 82% | 93% | 93% |
| Good experience of contacting | 68% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 62% |
| Waiting time was about right | 72% | 69% | 75% |
| Remote appointment | 26% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 92% |
| Treated with care and concern | 88% | 86% | 92% |
| Considered mental wellbeing | 81% | 75% | 84% |
| Had all the information needed | 98% | 92% | 92% |
| Confidence and trust | 95% | 93% | 96% |
| Involved in decisions | 94% | 92% | 95% |
| Needs were met | 96% | 90% | 96% |
| Overall | |||
| Overall experience good | 79% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 74% |
| Supported by local services | 70% | 70% | 73% |
| Discussed managing condition | 44% | 43% | 51% |
| Agreed a care plan | 40% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 February 2023. Bank holidays may differ.
- Address
- Elton Street East, Wallsend, NE28 8QU
- Phone
- 0191 300 2707
- Website
- www.hadrianhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wallsend PCN (a group of local surgeries that share services)
- NHS code
- A87029 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hadrian Health Centre at Battle Hill Health Centre
- Belmont Close, Wallsend, NE28 9DX
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Parent and child parking
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 25 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 20.1% | 14.3% |
| Obesity | 19.0% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 47% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hadrian Health Centrethis surgery | – | 55 | 57% | 79% | Yes |
| The Village Green SurgeryWallsend, NE28 6BB | 0.4 miles | 89 | 74% | 93% | Yes |
| Benfield Park Medical GroupNewcastle Upon Tyne, NE6 4QD | 1.0 miles | 61 | 52% | 86% | Yes |
| Ellison View SurgeryHebburn, NE31 1NU | 1.4 miles | 49 | 54% | 62% | Yes |
| Victoria Medical CentreHebburn, NE31 1NU | 1.4 miles | 65 | 61% | 87% | Yes |
| The Glen Medical GroupHebburn, NE31 1NU | 1.4 miles | 31 | 55% | 75% | Yes |
| Walker Medical GroupNewcastle Upon Tyne, NE6 3BS | 1.4 miles | 74 | 65% | 83% | Yes |
| Bewicke Medical CentreWallsend, NE28 0AD | 1.5 miles | 33 | 57% | 71% | Yes |
| Biddlestone Health GroupNewcastle Upon Tyne, NE6 5SL | 1.6 miles | 81 | 78% | 83% | Yes |
| Mayfield Medical GroupJarrow, NE32 5SE | 1.9 miles | 60 | 59% | 83% | Yes |
The Village Green Surgery is 0.4 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hadrian Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hadrian Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 300 2707.
How do patients rate Hadrian Health Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Hadrian Health Centre said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Hadrian Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Hadrian Health Centre as Outstanding at its last published inspection (report published 25 July 2016).
What are the opening times of Hadrian Health Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 February 2023. Bank holidays may differ.
How do I contact Hadrian Health Centre?
Call 0191 300 2707 or visit its website, www.hadrianhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Elton Street East, Wallsend, NE28 8QU.
Does Hadrian Health Centre have a branch surgery?
Yes. Hadrian Health Centre also runs Hadrian Health Centre at Battle Hill Health Centre (Belmont Close, Wallsend, NE28 9DX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hadrian Health Centre?
Around 21,023 patients are registered (January 2025). The surgery is part of Wallsend PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.