GP surgery in Saffron Walden
The Gold Street Surgery
Gold Street, Saffron Walden, CB10 1EJ
Scores 61 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone33
- Easy to contact online15
- Good experience of getting in touch58
- Did not wait too long for the appointment74
Quality of care 72
- Patients rate the surgery as good54
- Patients got what they needed61
- Doctors and nurses listen88
- Patients trust the staff79
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets78
- Children vaccinated on time80
What patients say
101 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
+10
change since last year
2025: 70% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 30% |
| Easy to contact via website | 41% | 58% | 37% |
| Easy to contact via NHS App | 46% | 54% | 42% |
| Reception staff helpful | 93% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 25% |
| Sees preferred clinician | 36% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 83% |
| Next steps within 2 days | 86% | 93% | 95% |
| Good experience of contacting | 78% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 50% |
| Waiting time was about right | 80% | 69% | 70% |
| Remote appointment | 24% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 86% |
| Treated with care and concern | 91% | 86% | 88% |
| Considered mental wellbeing | 75% | 75% | 75% |
| Had all the information needed | 95% | 92% | 89% |
| Confidence and trust | 97% | 93% | 88% |
| Involved in decisions | 92% | 92% | 91% |
| Needs were met | 93% | 90% | 87% |
| Overall | |||
| Overall experience good | 80% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 77% |
| Supported by local services | 76% | 70% | 66% |
| Discussed managing condition | 39% | 43% | 45% |
| Agreed a care plan | 33% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 March 2026. Bank holidays may differ.
- Address
- Gold Street, Saffron Walden, CB10 1EJ
- Phone
- 01799 525325
- Website
- www.thegoldstreetsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Uttlesford PCN (a group of local surgeries that share services)
- NHS code
- F81009 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- School Street Surgery
- School Street, GT. Chesterford, CB10 1NN · 01799 530950
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 15 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Gold Street Surgerythis surgery | – | 61 | 52% | 80% | Yes |
| Crocus Medical PracticeSaffron Walden, CB11 3HY | 0.7 miles | 63 | 53% | 85% | Yes |
| Newport SurgerySaffron Walden, CB11 3PY | 3.0 miles | 50 | 74% | 77% | Yes |
| Thaxted SurgeryDunmow, CM6 2QN | 6.4 miles | 94 | 78% | 97% | Yes |
| Granta Medical PracticesCambridge, CB22 3HU | 7.1 miles | 54 | 63% | 74% | Yes |
| Peacock SurgeryStansted, CM24 8XG | 8.4 miles | 74 | 83% | 85% | Yes |
| Unity HealthcareHaverhill, CB9 8LU | 8.8 miles | 32 | 53% | 67% | Yes |
| Haverhill Family PracticeHaverhill, CB9 8HF | 9.2 miles | 45 | 49% | 80% | Yes |
| The Freshford PracticeBraintree, CM7 4BQ | 9.8 miles | 98 | 95% | 91% | Yes |
| Orchard Surgery,melbournRoyston, SG8 6BX | 10.3 miles | 46 | 46% | 76% | Yes |
Thaxted Surgery is 6.4 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Gold Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Gold Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01799 525325.
How do patients rate The Gold Street Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at The Gold Street Surgery said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Gold Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Gold Street Surgery as Good at its last published inspection (report published 15 June 2016).
What are the opening times of The Gold Street Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 March 2026. Bank holidays may differ.
How do I contact The Gold Street Surgery?
Call 01799 525325 or visit its website, www.thegoldstreetsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Gold Street, Saffron Walden, CB10 1EJ.
Does The Gold Street Surgery have a branch surgery?
Yes. The Gold Street Surgery also runs School Street Surgery (School Street, GT. Chesterford, CB10 1NN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Gold Street Surgery?
Around 11,098 patients are registered (January 2025). The surgery is part of North Uttlesford PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.