GP surgery in Haverhill
Unity Healthcare
Clements Surgery, Greenfields Way, Haverhill, CB9 8LU
Scores 32 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone33
- Easy to contact online56
- Good experience of getting in touch40
- Did not wait too long for the appointment34
Quality of care 31
- Patients rate the surgery as good16
- Patients got what they needed49
- Doctors and nurses listen30
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets75
- Children vaccinated on time81
What patients say
110 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
67%
say their experience is good
well below the England average (77%)
+1
change since last year
2025: 66% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 49% |
| Easy to contact via website | 60% | 58% | 57% |
| Easy to contact via NHS App | 42% | 54% | 44% |
| Reception staff helpful | 82% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 14% | 31% | 13% |
| Sees preferred clinician | 18% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 83% |
| Next steps within 2 days | 95% | 93% | 82% |
| Good experience of contacting | 72% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 44% |
| Waiting time was about right | 66% | 69% | 60% |
| Remote appointment | 37% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 81% |
| Treated with care and concern | 80% | 86% | 82% |
| Considered mental wellbeing | 64% | 75% | 70% |
| Had all the information needed | 88% | 92% | 87% |
| Confidence and trust | 90% | 93% | 85% |
| Involved in decisions | 89% | 92% | 81% |
| Needs were met | 91% | 90% | 88% |
| Overall | |||
| Overall experience good | 67% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 84% |
| Supported by local services | 73% | 70% | 78% |
| Discussed managing condition | 40% | 43% | 40% |
| Agreed a care plan | 27% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 October 2024. Bank holidays may differ.
- Address
- Clements Surgery, Greenfields Way, Haverhill, CB9 8LU
- Phone
- 01440 841300
- [email protected]
- Website
- www.unityhealthcare.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Haverhill PCN (a group of local surgeries that share services)
- NHS code
- D83012 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Glemsford Practice
- Lion Road, Glemsford, Sudbury, CO10 7RF
- Kedington
- 36 School Road, Kedington, Haverhill, CB9 7NG · 01440 702203
- Lavenham Practice
- 36 Church Street, Lavenham, Sudbury, CO10 9SA
- Long Melford Practice
- Cordell Road, Long Melford, Sudbury, CO10 9EP
- Unity Healthcare D83012
- Provincial House, 32 High Street, Haverhill, CB9 8BZ
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.3% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Unity Healthcarethis surgery | – | 32 | 53% | 67% | Yes |
| Haverhill Family PracticeHaverhill, CB9 8HF | 0.5 miles | 45 | 49% | 80% | Yes |
| Clare Guildhall SurgerySudbury, CO10 8NY | 6.5 miles | 66 | 84% | 81% | Yes |
| The Freshford PracticeBraintree, CM7 4BQ | 7.5 miles | 98 | 95% | 91% | Yes |
| Crocus Medical PracticeSaffron Walden, CB11 3HY | 8.1 miles | 63 | 53% | 85% | Yes |
| Wickhambrook SurgeryNewmarket, CB8 8XU | 8.3 miles | 78 | 80% | 86% | Yes |
| The Gold Street SurgerySaffron Walden, CB10 1EJ | 8.8 miles | 61 | 52% | 80% | Yes |
| Thaxted SurgeryDunmow, CM6 2QN | 9.1 miles | 94 | 78% | 97% | Yes |
| Hedingham Medical CentreHalstead, CO9 3BY | 9.4 miles | 60 | 54% | 83% | Yes |
| Glemsford SurgerySudbury, CO10 7RF | 10.3 miles | 29 | 39% | 67% | – |
Haverhill Family Practice is 0.5 miles away, scores 45 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Unity Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Unity Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01440 841300.
How do patients rate Unity Healthcare?
In the 2026 NHS GP Patient Survey, 67% of patients at Unity Healthcare said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Unity Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Unity Healthcare as Good at its last published inspection (report published 11 November 2022).
What are the opening times of Unity Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 October 2024. Bank holidays may differ.
How do I contact Unity Healthcare?
Call 01440 841300 or visit its website, www.unityhealthcare.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Clements Surgery, Greenfields Way, Haverhill, CB9 8LU.
Does Unity Healthcare have a branch surgery?
Yes. Unity Healthcare also runs Glemsford Practice (Lion Road, Glemsford, Sudbury, CO10 7RF) and Kedington (36 School Road, Kedington, Haverhill, CB9 7NG) and Lavenham Practice (36 Church Street, Lavenham, Sudbury, CO10 9SA) and Long Melford Practice (Cordell Road, Long Melford, Sudbury, CO10 9EP) and Unity Healthcare D83012 (Provincial House, 32 High Street, Haverhill, CB9 8BZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Unity Healthcare?
Around 24,473 patients are registered (January 2025). The surgery is part of Haverhill PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.