GP surgery in Lichfield
The Langton Medical Group
Eastern Avenue, Lichfield, WS13 7FA
Scores 29 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone22
- Easy to contact online4
- Good experience of getting in touch12
- Did not wait too long for the appointment50
Quality of care 46
- Patients rate the surgery as good21
- Patients got what they needed67
- Doctors and nurses listen44
- Patients trust the staff70
- Inspection rating (Good)50
- Health checks and screening done78
- Meets NHS clinical targets52
- Children vaccinated on time35
What patients say
107 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
-5
change since last year
2025: 75% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 36% |
| Easy to contact via website | 28% | 58% | 13% |
| Easy to contact via NHS App | 43% | 54% | 41% |
| Reception staff helpful | 72% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 20% |
| Sees preferred clinician | 36% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 83% |
| Next steps within 2 days | 87% | 93% | 94% |
| Good experience of contacting | 59% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 43% |
| Waiting time was about right | 71% | 69% | 68% |
| Remote appointment | 17% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 89% |
| Treated with care and concern | 86% | 86% | 86% |
| Considered mental wellbeing | 80% | 75% | 69% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 89% | 92% | 91% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 70% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 83% |
| Supported by local services | 68% | 70% | 66% |
| Discussed managing condition | 40% | 43% | 33% |
| Agreed a care plan | 44% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 March 2023. Bank holidays may differ.
- Address
- Eastern Avenue, Lichfield, WS13 7FA
- Phone
- 01543 440819
- [email protected]
- Website
- www.langtonmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Lichfield PCN (a group of local surgeries that share services)
- NHS code
- M83030 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Branch
- Whittington Village Hall, Langton Crescent, Whittington, Lichfield, WS14 9LR · 01543 432616
- The Langton Medical Group Boney Hay Branch Surgery
- 11 Longfellow Road, Burntwood, WS7 2EY
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 16.6% | 14.3% |
| Obesity | 14.9% | 13.9% |
| Smoking | 11.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Langton Medical Groupthis surgery | – | 29 | 46% | 70% | Yes |
| The Westgate PracticeLichfield, WS13 6JL | 1.1 miles | 33 | 43% | 72% | Yes |
| Darwin Medical PracticeBurntwood, WS7 0AQ | 3.0 miles | 42 | 53% | 82% | Yes |
| Salters Meadow Health CentreBurntwood, WS7 1AQ | 4.1 miles | 38 | 64% | 79% | Yes |
| AlrewasBurton-on-Trent, DE13 7AS | 4.6 miles | 81 | 68% | 88% | Yes |
| Brereton SurgeryRugeley, WS15 1DU | 5.1 miles | 95 | 83% | 94% | Yes |
| Holland Park SurgeryWalsall, WS8 7JB | 5.2 miles | 57 | 66% | 80% | Yes |
| Parkside Medical PracticeWalsall, WS8 7JB | 5.2 miles | 89 | 83% | 87% | Yes |
| YoxallBurton-on-Trent, DE13 8PD | 5.3 miles | 87 | 86% | 85% | Yes |
| New Road Medical CentreWalsall, WS8 7JG | 5.4 miles | 94 | 91% | 89% | Yes |
Darwin Medical Practice is 3.0 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Langton Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Langton Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01543 440819.
How do patients rate The Langton Medical Group?
In the 2026 NHS GP Patient Survey, 70% of patients at The Langton Medical Group said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Langton Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The Langton Medical Group as Good at its last published inspection (report published 8 April 2024).
What are the opening times of The Langton Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 March 2023. Bank holidays may differ.
How do I contact The Langton Medical Group?
Call 01543 440819 or visit its website, www.langtonmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Eastern Avenue, Lichfield, WS13 7FA.
Does The Langton Medical Group have a branch surgery?
Yes. The Langton Medical Group also runs Branch (Whittington Village Hall, Langton Crescent, Whittington, Lichfield, WS14 9LR) and The Langton Medical Group Boney Hay Branch Surgery (11 Longfellow Road, Burntwood, WS7 2EY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Langton Medical Group?
Around 13,423 patients are registered (January 2025). The surgery is part of Lichfield PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.