GP surgery in Lichfield
The Westgate Practice
Greenhill H/Ctr,church St, Lichfield, WS13 6JL
Scores 33 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone17
- Easy to contact online80
- Good experience of getting in touch30
- Did not wait too long for the appointment45
Quality of care 38
- Patients rate the surgery as good27
- Patients got what they needed20
- Doctors and nurses listen82
- Patients trust the staff42
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets79
- Children vaccinated on time75
What patients say
114 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+9
change since last year
2025: 63% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 27% |
| Easy to contact via website | 71% | 58% | 62% |
| Easy to contact via NHS App | 65% | 54% | 63% |
| Reception staff helpful | 80% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 23% |
| Sees preferred clinician | 22% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 77% |
| Next steps within 2 days | 92% | 93% | 92% |
| Good experience of contacting | 68% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 51% |
| Waiting time was about right | 70% | 69% | 75% |
| Remote appointment | 29% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 88% |
| Treated with care and concern | 87% | 86% | 87% |
| Considered mental wellbeing | 73% | 75% | 77% |
| Had all the information needed | 88% | 92% | 88% |
| Confidence and trust | 92% | 93% | 96% |
| Involved in decisions | 95% | 92% | 89% |
| Needs were met | 86% | 90% | 91% |
| Overall | |||
| Overall experience good | 72% | 77% | 63% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 69% |
| Supported by local services | 72% | 70% | 67% |
| Discussed managing condition | 43% | 43% | 35% |
| Agreed a care plan | 56% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 September 2024. Bank holidays may differ.
- Address
- Greenhill H/Ctr,church St, Lichfield, WS13 6JL
- Phone
- 01543 416633
- [email protected]
- Website
- www.westgatepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Lichfield PCN (a group of local surgeries that share services)
- NHS code
- M83006 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cooper P & Partners (Branch)
- The Westgate Practice, 26 Lincoln Croft, Shenstone, Lichfield, WS14 0ND · 01543 480840
- The Cloisters Medical Practice
- Greenhill Health Centre, Church Street, Lichfield, WS13 6JL
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 October 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 10.6% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Westgate Practicethis surgery | – | 33 | 43% | 72% | Yes |
| The Langton Medical GroupLichfield, WS13 7FA | 1.1 miles | 29 | 46% | 70% | Yes |
| Darwin Medical PracticeBurntwood, WS7 0AQ | 3.4 miles | 42 | 53% | 82% | Yes |
| AlrewasBurton-on-Trent, DE13 7AS | 4.7 miles | 81 | 68% | 88% | Yes |
| Salters Meadow Health CentreBurntwood, WS7 1AQ | 4.7 miles | 38 | 64% | 79% | Yes |
| Holland Park SurgeryWalsall, WS8 7JB | 5.3 miles | 57 | 66% | 80% | Yes |
| Parkside Medical PracticeWalsall, WS8 7JB | 5.3 miles | 89 | 83% | 87% | Yes |
| New Road Medical CentreWalsall, WS8 7JG | 5.5 miles | 94 | 91% | 89% | Yes |
| Walsall Wood Health CentreWalsall, WS9 9NP | 5.8 miles | 80 | 92% | 86% | Yes |
| Streets Corner SurgeryWalsall, WS9 9NP | 5.8 miles | 58 | 68% | 81% | Yes |
Alrewas is 4.7 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Westgate Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Westgate Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01543 416633.
How do patients rate The Westgate Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at The Westgate Practice said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Westgate Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Westgate Practice as Good at its last published inspection (report published 30 October 2019).
What are the opening times of The Westgate Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 September 2024. Bank holidays may differ.
How do I contact The Westgate Practice?
Call 01543 416633 or visit its website, www.westgatepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Greenhill H/Ctr,church St, Lichfield, WS13 6JL.
Does The Westgate Practice have a branch surgery?
Yes. The Westgate Practice also runs Cooper P & Partners (Branch) (The Westgate Practice, 26 Lincoln Croft, Shenstone, Lichfield, WS14 0ND) and The Cloisters Medical Practice (Greenhill Health Centre, Church Street, Lichfield, WS13 6JL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Westgate Practice?
Around 31,079 patients are registered (January 2025). The surgery is part of Lichfield PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.