GP surgery in Bedworth
The Old Cole House Practice
41 Park Road, Nuneaton, Bedworth, CV12 8LH
Scores 25 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone46
- Easy to contact online5
- Good experience of getting in touch24
- Did not wait too long for the appointment24
Quality of care 29
- Patients rate the surgery as good35
- Patients got what they needed40
- Doctors and nurses listen45
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets16
- Children vaccinated on time31
What patients say
100 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
75%
say their experience is good
below the England average (77%)
-5
change since last year
2025: 79% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 38% |
| Easy to contact via website | 30% | 58% | 28% |
| Easy to contact via NHS App | 31% | 54% | 41% |
| Reception staff helpful | 76% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 26% |
| Sees preferred clinician | 49% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 81% |
| Next steps within 2 days | 98% | 93% | 90% |
| Good experience of contacting | 66% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 49% |
| Waiting time was about right | 62% | 69% | 70% |
| Remote appointment | 28% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 84% |
| Considered mental wellbeing | 78% | 75% | 74% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 92% | 93% | 94% |
| Involved in decisions | 94% | 92% | 91% |
| Needs were met | 90% | 90% | 96% |
| Overall | |||
| Overall experience good | 75% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 82% |
| Supported by local services | 60% | 70% | 79% |
| Discussed managing condition | 37% | 43% | 29% |
| Agreed a care plan | 39% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 July 2025. Bank holidays may differ.
- Address
- 41 Park Road, Nuneaton, Bedworth, CV12 8LH
- Phone
- 024 7631 1200
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nuneaton & Bedworth PCN (a group of local surgeries that share services)
- NHS code
- M84627 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 November 2015
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 12.2% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 15.8% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 17.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Old Cole House Practicethis surgery | – | 25 | 60% | 75% | Yes |
| Bedworth Health CentreBedworth, CV12 8NQ | 0.1 mile | 6 | 30% | 61% | Yes |
| Woodlands SurgeryBedworth, CV12 0AJ | 0.7 miles | 37 | 57% | 72% | Yes |
| Windmill SurgeryCoventry, CV6 6DR | 1.9 miles | 12 | 61% | 62% | Yes |
| Longford Primary Care CentreCoventry, CV6 6DR | 1.9 miles | 18 | 62% | 69% | Yes |
| Bulkington SurgeryBedworth, CV12 9JB | 2.2 miles | 93 | 79% | 93% | Yes |
| Whitestone SurgeryNuneaton, CV11 4SB | 2.3 miles | 69 | 68% | 78% | – |
| Rugby Road SurgeryBedworth, CV12 9JE | 2.3 miles | 64 | 73% | 82% | Yes |
| Holbrooks Health TeamCoventry, CV6 4HN | 2.5 miles | 17 | 55% | 61% | Yes |
| Chaucer SurgeryNuneaton, CV11 4UZ | 2.8 miles | 59 | 70% | 82% | Yes |
Woodlands Surgery is 0.7 miles away, scores 37 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Old Cole House Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Old Cole House Practice was taking on new patients. You can register online through the NHS website or call the surgery on 024 7631 1200.
How do patients rate The Old Cole House Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at The Old Cole House Practice said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 25 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Old Cole House Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Old Cole House Practice as Good at its last published inspection (report published 5 November 2015).
What are the opening times of The Old Cole House Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 July 2025. Bank holidays may differ.
How do I contact The Old Cole House Practice?
Call 024 7631 1200. You can also book and order repeat prescriptions in the NHS App. The address is 41 Park Road, Nuneaton, Bedworth, CV12 8LH.
How many patients are registered at The Old Cole House Practice?
Around 3,804 patients are registered (January 2025). The surgery is part of Nuneaton & Bedworth PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.