GP surgery in Harringay
The Old Surgery
572 Green Lanes, Hornsey, London, N8 0RP
Scores 46 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 57
- Easy to get through on the phone74
- Easy to contact online40
- Good experience of getting in touch24
- Did not wait too long for the appointment72
Quality of care 32
- Patients rate the surgery as good30
- Patients got what they needed59
- Doctors and nurses listen7
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets44
- Children vaccinated on time24
What patients say
95 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
73%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 84% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 83% |
| Easy to contact via website | 54% | 58% | 71% |
| Easy to contact via NHS App | 65% | 54% | 68% |
| Reception staff helpful | 78% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 38% |
| Sees preferred clinician | 50% | 42% | 63% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 81% |
| Next steps within 2 days | 88% | 93% | 93% |
| Good experience of contacting | 66% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 74% |
| Waiting time was about right | 79% | 69% | 83% |
| Remote appointment | 19% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 88% |
| Treated with care and concern | 76% | 86% | 86% |
| Considered mental wellbeing | 70% | 75% | 86% |
| Had all the information needed | 95% | 92% | 89% |
| Confidence and trust | 91% | 93% | 90% |
| Involved in decisions | 92% | 92% | 86% |
| Needs were met | 92% | 90% | 89% |
| Overall | |||
| Overall experience good | 73% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 78% |
| Supported by local services | 72% | 70% | 72% |
| Discussed managing condition | 63% | 43% | 53% |
| Agreed a care plan | 56% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9:30am to 6:30pm |
| Tuesday | 9:30am to 6:30pm |
| Wednesday | 9:30am to 6:30pm |
| Thursday | 9:30am to 6:30pm |
| Friday | 9:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2024. Bank holidays may differ.
- Address
- 572 Green Lanes, Hornsey, London, N8 0RP
- Phone
- 0300 033 7867
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Haringey - East Central PCN (a group of local surgeries that share services)
- NHS code
- F85697 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 11.2% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 19.3% | 13.9% |
| Smoking | 24.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 49% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 93% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Old Surgerythis surgery | – | 46 | 75% | 73% | Yes |
| West Green SurgeryLondon, N8 0RA | under 0.1 miles | 32 | 64% | 78% | Yes |
| Havergal SurgeryLondon, N15 3DY | 0.4 miles | 29 | 53% | 76% | Yes |
| Bridge House Medical PracticeLondon, N4 1TL | 0.4 miles | 32 | 61% | 71% | Yes |
| St Ann's Road SurgeryLondon, N15 5AZ | 0.5 miles | 1 | 33% | 48% | Yes |
| Hornsey Park SurgeryLondon, N8 0PH | 0.6 miles | 57 | 85% | 77% | Yes |
| Grove Road SurgeryLondon, N15 5HJ | 0.8 miles | 70 | 73% | 87% | Yes |
| Westbury Medical CentreLondon, N22 6RX | 1.0 miles | 41 | 62% | 75% | Yes |
| JS Medical PracticeLondon, N15 4JR | 1.0 miles | 27 | 61% | 70% | Yes |
| Lawrence House SurgeryLondon, N15 4JR | 1.0 miles | 48 | 62% | 76% | Yes |
Hornsey Park Surgery is 0.6 miles away, scores 57 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Old Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Old Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0300 033 7867.
How do patients rate The Old Surgery?
In the 2026 NHS GP Patient Survey, 73% of patients at The Old Surgery said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Old Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Old Surgery as Good at its last published inspection (report published 17 July 2026).
What are the opening times of The Old Surgery?
Reception is open Monday 9:30am to 6:30pm, Tuesday 9:30am to 6:30pm, Wednesday 9:30am to 6:30pm, Thursday 9:30am to 6:30pm, Friday 9:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2024. Bank holidays may differ.
How do I contact The Old Surgery?
Call 0300 033 7867. You can also book and order repeat prescriptions in the NHS App. The address is 572 Green Lanes, Hornsey, London, N8 0RP.
How many patients are registered at The Old Surgery?
Around 1,749 patients are registered (January 2025). The surgery is part of Haringey - East Central PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.