GP surgery in Harringay
West Green Surgery
590-598 Green Lanes, London, N8 0RA
Scores 32 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone55
- Easy to contact online15
- Good experience of getting in touch35
- Did not wait too long for the appointment28
Quality of care 33
- Patients rate the surgery as good46
- Patients got what they needed42
- Doctors and nurses listen32
- Patients trust the staff23
- Inspection rating (Not rated)–
- Health checks and screening done30
- Meets NHS clinical targets52
- Children vaccinated on time45
What patients say
112 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+4
change since last year
2025: 74% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 71% |
| Easy to contact via website | 41% | 58% | 36% |
| Easy to contact via NHS App | 29% | 54% | 42% |
| Reception staff helpful | 83% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 22% |
| Sees preferred clinician | 34% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 86% |
| Next steps within 2 days | 91% | 93% | 94% |
| Good experience of contacting | 70% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 69% |
| Waiting time was about right | 63% | 69% | 68% |
| Remote appointment | 16% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 80% |
| Treated with care and concern | 83% | 86% | 81% |
| Considered mental wellbeing | 75% | 75% | 60% |
| Had all the information needed | 88% | 92% | 92% |
| Confidence and trust | 89% | 93% | 93% |
| Involved in decisions | 96% | 92% | 90% |
| Needs were met | 90% | 90% | 90% |
| Overall | |||
| Overall experience good | 78% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 76% |
| Supported by local services | 44% | 70% | 68% |
| Discussed managing condition | 49% | 43% | 49% |
| Agreed a care plan | 19% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 7pm |
| Tuesday | 9am to 6:30pm |
| Wednesday | 9am to 6:30pm |
| Thursday | 9am to 6:30pm |
| Friday | 9am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 May 2020. Bank holidays may differ.
- Address
- 590-598 Green Lanes, London, N8 0RA
- Phone
- 020 8881 9606
- Website
- www.westgreensurgery.co.uk/registration
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Haringey - East Central PCN (a group of local surgeries that share services)
- NHS code
- F85669 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Pram park
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.8% | 15.2% |
| Diabetes | 4.6% | 7.9% |
| Asthma | 3.8% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.0% | 3.0% |
| Depression | 9.7% | 14.3% |
| Obesity | 7.8% | 13.9% |
| Smoking | 23.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 75% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Green Surgerythis surgery | – | 32 | 64% | 78% | Yes |
| The Old SurgeryLondon, N8 0RP | under 0.1 miles | 46 | 75% | 73% | Yes |
| Havergal SurgeryLondon, N15 3DY | 0.4 miles | 29 | 53% | 76% | Yes |
| Bridge House Medical PracticeLondon, N4 1TL | 0.5 miles | 32 | 61% | 71% | Yes |
| Hornsey Park SurgeryLondon, N8 0PH | 0.5 miles | 57 | 85% | 77% | Yes |
| St Ann's Road SurgeryLondon, N15 5AZ | 0.6 miles | 1 | 33% | 48% | Yes |
| Grove Road SurgeryLondon, N15 5HJ | 0.8 miles | 70 | 73% | 87% | Yes |
| Westbury Medical CentreLondon, N22 6RX | 0.9 miles | 41 | 62% | 75% | Yes |
| JS Medical PracticeLondon, N15 4JR | 1.0 miles | 27 | 61% | 70% | Yes |
| Lawrence House SurgeryLondon, N15 4JR | 1.0 miles | 48 | 62% | 76% | Yes |
The Old Surgery is under 0.1 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Green Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Green Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8881 9606.
How do patients rate West Green Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at West Green Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of West Green Surgery?
Reception is open Monday 9am to 7pm, Tuesday 9am to 6:30pm, Wednesday 9am to 6:30pm, Thursday 9am to 6:30pm, Friday 9am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 May 2020. Bank holidays may differ.
How do I contact West Green Surgery?
Call 020 8881 9606 or visit its website, www.westgreensurgery.co.uk/registration. You can also book and order repeat prescriptions in the NHS App. The address is 590-598 Green Lanes, London, N8 0RA.
How many patients are registered at West Green Surgery?
Around 23,651 patients are registered (January 2025). The surgery is part of Haringey - East Central PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.