GP surgery in Bournemouth
Westbourne Medical Centre
Milburn Road, Westbourne, Bournemouth, BH4 9HJ
Scores 30 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone40
- Easy to contact online71
- Good experience of getting in touch37
- Did not wait too long for the appointment15
Quality of care 33
- Patients rate the surgery as good31
- Patients got what they needed33
- Doctors and nurses listen40
- Patients trust the staff45
- Inspection rating (Good)50
- Health checks and screening done54
- Meets NHS clinical targets43
- Children vaccinated on time34
What patients say
208 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
73%
say their experience is good
below the England average (77%)
-10
change since last year
2025: 83% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 60% |
| Easy to contact via website | 67% | 58% | 73% |
| Easy to contact via NHS App | 50% | 54% | 59% |
| Reception staff helpful | 85% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 40% |
| Sees preferred clinician | 69% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 71% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 53% |
| Waiting time was about right | 57% | 69% | 52% |
| Remote appointment | 34% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 87% |
| Considered mental wellbeing | 75% | 75% | 67% |
| Had all the information needed | 90% | 92% | 95% |
| Confidence and trust | 93% | 93% | 91% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 89% | 90% | 92% |
| Overall | |||
| Overall experience good | 73% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 83% |
| Supported by local services | 83% | 70% | 69% |
| Discussed managing condition | 33% | 43% | 37% |
| Agreed a care plan | 40% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 208 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 1pm 2pm to 5:30pm |
| Tuesday | 8am to 1pm 2pm to 5:30pm |
| Wednesday | 8am to 1pm 2pm to 5:30pm |
| Thursday | 8am to 1pm 2pm to 5:30pm |
| Friday | 8am to noon 2pm to 5:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 October 2023. Bank holidays may differ.
- Address
- Milburn Road, Westbourne, Bournemouth, BH4 9HJ
- Phone
- 01202 752550
- Website
- www.westbournemedical.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Poole Bay & Bournemouth PCN (a group of local surgeries that share services)
- NHS code
- J81014 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 31 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westbourne Medical Centrethis surgery | – | 30 | 57% | 73% | Yes |
| Village SurgeryPoole, BH12 5BF | 1.3 miles | 8 | 50% | 61% | Yes |
| The Banks & Bearwood Medical CentreBournemouth, BH3 7AT | 1.5 miles | 23 | 48% | 69% | Yes |
| Shore MedicalPoole, BH14 0DJ | 1.7 miles | 32 | 50% | 70% | Yes |
| Talbot Medical CentreBournemouth, BH10 4BX | 1.8 miles | 21 | 51% | 70% | Yes |
| The Panton PracticeBournemouth, BH1 3EG | 1.8 miles | 12 | 49% | 68% | Yes |
| Denmark Road Medical CentreBournemouth, BH9 1PB | 2.0 miles | 25 | 58% | 73% | Yes |
| The Rosemary Health CentrePoole, BH12 3HF | 2.2 miles | 36 | 48% | 82% | Yes |
| St Albans Medical CentreBournemouth, BH8 9EW | 2.2 miles | 85 | 79% | 94% | Yes |
| Evergreen Oak SurgeryPoole, BH14 0HU | 2.4 miles | 64 | 73% | 84% | Yes |
St Albans Medical Centre is 2.2 miles away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westbourne Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westbourne Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01202 752550.
How do patients rate Westbourne Medical Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Westbourne Medical Centre said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Westbourne Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Westbourne Medical Centre as Good at its last published inspection (report published 31 May 2019).
What are the opening times of Westbourne Medical Centre?
Reception is open Monday 8am to 1pm 2pm to 5:30pm, Tuesday 8am to 1pm 2pm to 5:30pm, Wednesday 8am to 1pm 2pm to 5:30pm, Thursday 8am to 1pm 2pm to 5:30pm, Friday 8am to noon 2pm to 5:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 October 2023. Bank holidays may differ.
How do I contact Westbourne Medical Centre?
Call 01202 752550 or visit its website, www.westbournemedical.com. You can also book and order repeat prescriptions in the NHS App. The address is Milburn Road, Westbourne, Bournemouth, BH4 9HJ.
How many patients are registered at Westbourne Medical Centre?
Around 21,117 patients are registered (January 2025). The surgery is part of Poole Bay & Bournemouth PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.