GP surgery in Shipley
The Saltaire & Windhill Medical P'ship
Windhill Green Medic Prac, 2 Thackley Old Road, Shipley, BD18 1QB
Scores 57 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone21
- Easy to contact online57
- Good experience of getting in touch33
- Did not wait too long for the appointment51
Quality of care 84
- Patients rate the surgery as good70
- Patients got what they needed88
- Doctors and nurses listen65
- Patients trust the staff82
- Inspection rating (Good)50
- Health checks and screening done81
- Meets NHS clinical targets72
- Children vaccinated on time71
What patients say
91 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
85%
say their experience is good
well above the England average (77%)
+9
change since last year
2025: 76% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 40% |
| Easy to contact via website | 61% | 58% | 37% |
| Easy to contact via NHS App | 52% | 54% | 50% |
| Reception staff helpful | 89% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 28% |
| Sees preferred clinician | 59% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 75% |
| Next steps within 2 days | 92% | 93% | 94% |
| Good experience of contacting | 70% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 54% |
| Waiting time was about right | 72% | 69% | 56% |
| Remote appointment | 19% | 26% | 10% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 89% |
| Treated with care and concern | 86% | 86% | 86% |
| Considered mental wellbeing | 79% | 75% | 76% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 97% | 93% | 93% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 97% | 90% | 90% |
| Overall | |||
| Overall experience good | 85% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 66% |
| Supported by local services | 86% | 70% | 62% |
| Discussed managing condition | 41% | 43% | 45% |
| Agreed a care plan | 45% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1pm 3:10pm to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 January 2025. Bank holidays may differ.
- Address
- Windhill Green Medic Prac, 2 Thackley Old Road, Shipley, BD18 1QB
- Phone
- 01274 584223
- Website
- www.saltairewindhillgp.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wishh PCN (a group of local surgeries that share services)
- NHS code
- B83039 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cottingley Surgery
- 10 Canon Pinnington Mews, Bingley, BD16 1AQ
- Dr Bibby
- Cliffe Avenue Surgery, Cliffe Avenue, Baildon, Shipley, BD17 6NT
- Saltaire Medical Practice
- Richmond Road, Shipley, BD18 4RX
- Windhill Green Medical Practice
- 2 Thackley Old Road, Shipley, BD18 1QB
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 21.4% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 14.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Saltaire & Windhill Medical P'shipthis surgery | – | 57 | 46% | 85% | Yes |
| Affinity CareShipley, BD18 3EG | 0.7 miles | 5 | 15% | 60% | Yes |
| Frizinghall Medical CentreBradford, BD9 4LH | 1.2 miles | 57 | 70% | 79% | Yes |
| The Rockwell and Wrose PracticeBradford, BD2 1QG | 1.2 miles | 39 | 49% | 79% | Yes |
| Baildon Medical PracticeShipley, BD17 5NH | 1.2 miles | 98 | 93% | 94% | Yes |
| Idle Medical CentreBradford, BD10 8RU | 1.3 miles | 39 | 54% | 67% | Yes |
| Eccleshill Village SurgeryBradford, BD2 2HX | 1.9 miles | 72 | 73% | 81% | Yes |
| Leylands Lane Medical PracticeBradford, BD9 5PZ | 1.9 miles | 12 | 41% | 66% | Yes |
| The City Medical PracticeBradford, BD8 8RA | 1.9 miles | 36 | 53% | 74% | Yes |
| The Lister SurgeryBradford, BD8 8RA | 2.0 miles | 46 | 60% | 76% | Yes |
Baildon Medical Practice is 1.2 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Saltaire & Windhill Medical P'ship taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Saltaire & Windhill Medical P'ship was taking on new patients. You can register online through the NHS website or call the surgery on 01274 584223.
How do patients rate The Saltaire & Windhill Medical P'ship?
In the 2026 NHS GP Patient Survey, 85% of patients at The Saltaire & Windhill Medical P'ship said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Saltaire & Windhill Medical P'ship?
The Care Quality Commission, which inspects GP surgeries in England, rated The Saltaire & Windhill Medical P'ship as Good at its last published inspection (report published 29 September 2025).
What are the opening times of The Saltaire & Windhill Medical P'ship?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 1pm 3:10pm to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 January 2025. Bank holidays may differ.
How do I contact The Saltaire & Windhill Medical P'ship?
Call 01274 584223 or visit its website, www.saltairewindhillgp.org. You can also book and order repeat prescriptions in the NHS App. The address is Windhill Green Medic Prac, 2 Thackley Old Road, Shipley, BD18 1QB.
Does The Saltaire & Windhill Medical P'ship have a branch surgery?
Yes. The Saltaire & Windhill Medical P'ship also runs Cottingley Surgery (10 Canon Pinnington Mews, Bingley, BD16 1AQ) and Dr Bibby (Cliffe Avenue Surgery, Cliffe Avenue, Baildon, Shipley, BD17 6NT) and Saltaire Medical Practice (Richmond Road, Shipley, BD18 4RX) and Windhill Green Medical Practice (2 Thackley Old Road, Shipley, BD18 1QB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Saltaire & Windhill Medical P'ship?
Around 24,294 patients are registered (January 2025). The surgery is part of Wishh PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.