GP surgery in Buckingham
The Swan Practice
Masonic House, 26 High Street, Buckingham, MK18 1NU
Scores 5 out of 100, poor for a GP surgery in England. 60% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 5
- Easy to get through on the phone10
- Easy to contact online53
- Good experience of getting in touch5
- Did not wait too long for the appointment1
Quality of care 8
- Patients rate the surgery as good6
- Patients got what they needed6
- Doctors and nurses listen19
- Patients trust the staff28
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets19
- Children vaccinated on time72
What patients say
156 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
-10
change since last year
2025: 70% · 2026: 60%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 37% |
| Easy to contact via website | 60% | 58% | 51% |
| Easy to contact via NHS App | 36% | 54% | 34% |
| Reception staff helpful | 72% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 16% |
| Sees preferred clinician | 22% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 83% |
| Next steps within 2 days | 82% | 93% | 85% |
| Good experience of contacting | 52% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 29% | 57% | 39% |
| Waiting time was about right | 37% | 69% | 55% |
| Remote appointment | 37% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 87% |
| Considered mental wellbeing | 69% | 75% | 69% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 90% | 93% | 94% |
| Involved in decisions | 86% | 92% | 91% |
| Needs were met | 81% | 90% | 92% |
| Overall | |||
| Overall experience good | 60% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 83% |
| Supported by local services | 56% | 70% | 67% |
| Discussed managing condition | 28% | 43% | 30% |
| Agreed a care plan | 40% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 156 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | 8am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 15 November 2024. Bank holidays may differ.
- Address
- Masonic House, 26 High Street, Buckingham, MK18 1NU
- Phone
- 01280 818600
- Website
- www.theswanpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Swan Network PCN (a group of local surgeries that share services)
- NHS code
- K82007 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Anvil House
- 61-63 Well Street, Buckingham, MK18 1EN
- Steeple Claydon Surgery
- 2 Vicarage Lane, Steeple Claydon, Buckingham, MK18 2PR
- Verney Close Practice
- Verney Close, Buckingham, MK18 1JP
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 January 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 5.9% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 16.3% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 9.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Swan Practicethis surgery | – | 5 | 36% | 60% | Yes |
| The Stonedean PracticeMilton Keynes, MK11 1YA | 6.8 miles | 78 | 85% | 87% | Yes |
| Watling Street PracticeMilton Keynes, MK11 1YA | 6.8 miles | 42 | 51% | 75% | Yes |
| Brackley Medical CentreBrackley, NN13 6QZ | 7.0 miles | 58 | 65% | 82% | Yes |
| Whitehouse Health CentreMilton Keynes, MK8 1EQ | 7.5 miles | 0 | 16% | 44% | Yes |
| Springfield SurgeryBrackley, NN13 6JJ | 7.6 miles | 85 | 67% | 88% | Yes |
| Westcroft Health CentreMilton Keynes, MK4 4EN | 8.1 miles | 35 | 51% | 68% | Yes |
| Wolverton Health CentreMilton Keynes, MK12 5DF | 8.1 miles | 20 | 41% | 70% | Yes |
| The Brook Health CentreTowcester, NN12 6HD | 8.7 miles | 66 | 62% | 84% | Yes |
| Towcester Medical CentreTowcester, NN12 6HH | 8.7 miles | 41 | 52% | 81% | Yes |
The Stonedean Practice is 6.8 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Swan Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Swan Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01280 818600.
How do patients rate The Swan Practice?
In the 2026 NHS GP Patient Survey, 60% of patients at The Swan Practice said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 5 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Swan Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Swan Practice as Good at its last published inspection (report published 30 January 2020).
What are the opening times of The Swan Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday 8am to 1pm, Sunday closed. The surgery last confirmed these times on 15 November 2024. Bank holidays may differ.
How do I contact The Swan Practice?
Call 01280 818600 or visit its website, www.theswanpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Masonic House, 26 High Street, Buckingham, MK18 1NU.
Does The Swan Practice have a branch surgery?
Yes. The Swan Practice also runs Anvil House (61-63 Well Street, Buckingham, MK18 1EN) and Steeple Claydon Surgery (2 Vicarage Lane, Steeple Claydon, Buckingham, MK18 2PR) and Verney Close Practice (Verney Close, Buckingham, MK18 1JP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Swan Practice?
Around 31,318 patients are registered (January 2025). The surgery is part of The Swan Network PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.