GP surgery in Gosport
The Willow Group
Forton Medical Centre, Whites Place, Gosport, PO12 3JP
Scores 8 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 21% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 7
- Easy to get through on the phone1
- Easy to contact online27
- Good experience of getting in touch10
- Did not wait too long for the appointment23
Quality of care 13
- Patients rate the surgery as good14
- Patients got what they needed31
- Doctors and nurses listen22
- Patients trust the staff17
- Inspection rating (Good)50
- Health checks and screening done13
- Meets NHS clinical targets25
- Children vaccinated on time69
What patients say
119 patients answered the 2026 NHS survey about this surgery.
21%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
+1
change since last year
2025: 65% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 21% | 57% | 12% |
| Easy to contact via website | 48% | 58% | 39% |
| Easy to contact via NHS App | 31% | 54% | 31% |
| Reception staff helpful | 80% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 11% |
| Sees preferred clinician | 23% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 71% |
| Next steps within 2 days | 85% | 93% | 86% |
| Good experience of contacting | 57% | 73% | 50% |
| The appointment | |||
| Offered a choice of time or day | 25% | 57% | 37% |
| Waiting time was about right | 61% | 69% | 59% |
| Remote appointment | 33% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 86% |
| Treated with care and concern | 75% | 86% | 85% |
| Considered mental wellbeing | 75% | 75% | 75% |
| Had all the information needed | 87% | 92% | 92% |
| Confidence and trust | 88% | 93% | 94% |
| Involved in decisions | 87% | 92% | 94% |
| Needs were met | 88% | 90% | 88% |
| Overall | |||
| Overall experience good | 66% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 81% |
| Supported by local services | 70% | 70% | 65% |
| Discussed managing condition | 42% | 43% | 35% |
| Agreed a care plan | 41% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 July 2024. Bank holidays may differ.
- Address
- Forton Medical Centre, Whites Place, Gosport, PO12 3JP
- Phone
- 023 9200 5450
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gosport Central PCN (a group of local surgeries that share services)
- NHS code
- J82083 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Brune Medical Centre
- 10 Rowner Road, Gosport, PO13 0EW
- Gosport Medical Centre
- Bury Road, Gosport, PO12 3PN
- Stoke Road Practice
- 66-68 Stoke Road, Gosport, PO12 1PA
- Waterside Medical Centre
- Mumby Road, Gosport, PO12 1BA
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 20.8% | 14.3% |
| Obesity | 18.6% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Willow Groupthis surgery | – | 8 | 21% | 66% | Yes |
| Blossom Health - GosportGosport, PO12 3PW | 0.6 miles | 6 | 40% | 60% | Yes |
| Rowner Health CentreGosport, PO13 9SP | 1.6 miles | 1 | 33% | 51% | Yes |
| Bridgemary Medical CentreGosport, PO13 0HR | 2.4 miles | 8 | 35% | 68% | Yes |
| The Unicity Medical CentrePortsmouth, PO1 1EA | 2.4 miles | 30 | 73% | 71% | Yes |
| Trafalgar Medical Group PracticeSouthsea, PO5 3ND | 2.4 miles | 17 | 41% | 73% | Yes |
| Solent View Medical PracticeLee-on-the-Solent, PO13 9JG | 2.6 miles | 23 | 42% | 68% | Yes |
| The Lighthouse Group PracticeSouthsea, PO5 1AT | 2.7 miles | 1 | 22% | 47% | Yes |
| Island City PracticePortsmouth, PO1 4JT | 2.8 miles | 18 | 39% | 73% | Yes |
| Portsdown Group PracticePortsmouth, PO2 8AL | 2.8 miles | 11 | 31% | 61% | Yes |
The Unicity Medical Centre is 2.4 miles away, scores 30 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Willow Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Willow Group was taking on new patients. You can register online through the NHS website or call the surgery on 023 9200 5450.
How do patients rate The Willow Group?
In the 2026 NHS GP Patient Survey, 66% of patients at The Willow Group said their overall experience was good. The England average is 77%. 21% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Willow Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The Willow Group as Good at its last published inspection (report published 24 June 2025).
What are the opening times of The Willow Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 July 2024. Bank holidays may differ.
How do I contact The Willow Group?
Call 023 9200 5450. You can also book and order repeat prescriptions in the NHS App. The address is Forton Medical Centre, Whites Place, Gosport, PO12 3JP.
Does The Willow Group have a branch surgery?
Yes. The Willow Group also runs Brune Medical Centre (10 Rowner Road, Gosport, PO13 0EW) and Gosport Medical Centre (Bury Road, Gosport, PO12 3PN) and Stoke Road Practice (66-68 Stoke Road, Gosport, PO12 1PA) and Waterside Medical Centre (Mumby Road, Gosport, PO12 1BA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Willow Group?
Around 48,459 patients are registered (January 2025). The surgery is part of Gosport Central PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.