GP surgery in Portsmouth
The Unicity Medical Centre
159-161 Commercial Road, Portsmouth, PO1 1EA
Scores 30 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone71
- Easy to contact online34
- Good experience of getting in touch47
- Did not wait too long for the appointment10
Quality of care 20
- Patients rate the surgery as good24
- Patients got what they needed40
- Doctors and nurses listen21
- Patients trust the staff28
- Inspection rating (Good)50
- Health checks and screening done16
- Meets NHS clinical targets37
- Children vaccinated on time51
What patients say
155 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
71%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 74% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 75% |
| Easy to contact via website | 51% | 58% | 59% |
| Easy to contact via NHS App | 53% | 54% | 58% |
| Reception staff helpful | 82% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 28% |
| Sees preferred clinician | 55% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 78% |
| Next steps within 2 days | 92% | 93% | 92% |
| Good experience of contacting | 74% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 55% |
| Waiting time was about right | 53% | 69% | 55% |
| Remote appointment | 38% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 84% |
| Treated with care and concern | 84% | 86% | 77% |
| Considered mental wellbeing | 77% | 75% | 64% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 90% | 93% | 94% |
| Involved in decisions | 90% | 92% | 87% |
| Needs were met | 90% | 90% | 85% |
| Overall | |||
| Overall experience good | 71% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 71% |
| Supported by local services | 62% | 70% | 68% |
| Discussed managing condition | 36% | 43% | 44% |
| Agreed a care plan | 60% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 155 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 1pm 2pm to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 9 May 2023. Bank holidays may differ.
- Address
- 159-161 Commercial Road, Portsmouth, PO1 1EA
- Phone
- 023 9273 6006
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brunel PCN (a group of local surgeries that share services)
- NHS code
- J82199 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 3.2% | 15.2% |
| Diabetes | 1.8% | 7.9% |
| Asthma | 3.0% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 0.6% | 3.0% |
| Depression | 7.5% | 14.3% |
| Obesity | 6.9% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 48% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Unicity Medical Centrethis surgery | – | 30 | 73% | 71% | Yes |
| Island City PracticePortsmouth, PO1 4JT | 0.5 miles | 18 | 39% | 73% | Yes |
| The Lighthouse Group PracticeSouthsea, PO5 1AT | 0.5 miles | 1 | 22% | 47% | Yes |
| Portsdown Group PracticePortsmouth, PO2 8AL | 0.8 miles | 11 | 31% | 61% | Yes |
| Derby Road Group PracticePortsmouth, PO2 8HP | 1.0 miles | 58 | 59% | 78% | Yes |
| Trafalgar Medical Group PracticeSouthsea, PO5 3ND | 1.1 miles | 17 | 41% | 73% | Yes |
| East Shore PartnershipPortsmouth, PO3 6DW | 1.2 miles | 11 | 51% | 69% | Yes |
| Kirklands SurgeryPortsmouth, PO3 5AF | 1.3 miles | 23 | 49% | 76% | Yes |
| Craneswater Group PracticeSouthsea, PO5 2PW | 1.4 miles | 18 | 38% | 72% | Yes |
| The Willow GroupGosport, PO12 3JP | 2.4 miles | 8 | 21% | 66% | Yes |
Derby Road Group Practice is 1.0 miles away, scores 58 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Unicity Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Unicity Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 023 9273 6006.
How do patients rate The Unicity Medical Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at The Unicity Medical Centre said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Unicity Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Unicity Medical Centre as Good at its last published inspection (report published 23 January 2026).
What are the opening times of The Unicity Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 1pm 2pm to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 9 May 2023. Bank holidays may differ.
How do I contact The Unicity Medical Centre?
Call 023 9273 6006. You can also book and order repeat prescriptions in the NHS App. The address is 159-161 Commercial Road, Portsmouth, PO1 1EA.
How many patients are registered at The Unicity Medical Centre?
Around 19,451 patients are registered (January 2025). The surgery is part of Brunel PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.