GP surgery in Portsmouth
The Lighthouse Group Practice
Southesea Medical Centre, Carlisle Road, Southsea, PO5 1AT
Scores 1 out of 100, poor for a GP surgery in England. 47% of patients say their experience is good and 22% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 0
- Easy to get through on the phone2
- Easy to contact online5
- Good experience of getting in touch0
- Did not wait too long for the appointment2
Quality of care 4
- Patients rate the surgery as good1
- Patients got what they needed0
- Doctors and nurses listen4
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done37
- Meets NHS clinical targets9
- Children vaccinated on time41
What patients say
110 patients answered the 2026 NHS survey about this surgery.
22%
find the phone easy
well below the England average (57%)
47%
say their experience is good
well below the England average (77%)
-18
change since last year
2025: 64% · 2026: 47%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 22% | 57% | 27% |
| Easy to contact via website | 30% | 58% | 43% |
| Easy to contact via NHS App | 26% | 54% | 34% |
| Reception staff helpful | 55% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 24% |
| Sees preferred clinician | 10% | 42% | 10% |
| What happened when they got in touch | |||
| Knew what would happen next | 58% | 84% | 76% |
| Next steps within 2 days | 81% | 93% | 83% |
| Good experience of contacting | 32% | 73% | 50% |
| The appointment | |||
| Offered a choice of time or day | 28% | 57% | 42% |
| Waiting time was about right | 43% | 69% | 58% |
| Remote appointment | 35% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 74% | 87% | 78% |
| Treated with care and concern | 70% | 86% | 76% |
| Considered mental wellbeing | 62% | 75% | 74% |
| Had all the information needed | 86% | 92% | 90% |
| Confidence and trust | 90% | 93% | 90% |
| Involved in decisions | 81% | 92% | 85% |
| Needs were met | 70% | 90% | 84% |
| Overall | |||
| Overall experience good | 47% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 70% |
| Supported by local services | 49% | 70% | 54% |
| Discussed managing condition | 25% | 43% | 37% |
| Agreed a care plan | 42% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 August 2026. Bank holidays may differ.
- Address
- Southesea Medical Centre, Carlisle Road, Southsea, PO5 1AT
- Phone
- 023 9285 1199
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brunel PCN (a group of local surgeries that share services)
- NHS code
- J82060 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Devonshire Avenue Surgery
- 262 Devonshire Avenue, Southsea, PO4 9EH
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.9% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 19.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Lighthouse Group Practicethis surgery | – | 1 | 22% | 47% | Yes |
| The Unicity Medical CentrePortsmouth, PO1 1EA | 0.5 miles | 30 | 73% | 71% | Yes |
| Island City PracticePortsmouth, PO1 4JT | 0.6 miles | 18 | 39% | 73% | Yes |
| East Shore PartnershipPortsmouth, PO3 6DW | 0.8 miles | 11 | 51% | 69% | Yes |
| Craneswater Group PracticeSouthsea, PO5 2PW | 0.9 miles | 18 | 38% | 72% | Yes |
| Trafalgar Medical Group PracticeSouthsea, PO5 3ND | 0.9 miles | 17 | 41% | 73% | Yes |
| Portsdown Group PracticePortsmouth, PO2 8AL | 1.1 miles | 11 | 31% | 61% | Yes |
| Kirklands SurgeryPortsmouth, PO3 5AF | 1.3 miles | 23 | 49% | 76% | Yes |
| Derby Road Group PracticePortsmouth, PO2 8HP | 1.3 miles | 58 | 59% | 78% | Yes |
| The Willow GroupGosport, PO12 3JP | 2.7 miles | 8 | 21% | 66% | Yes |
The Unicity Medical Centre is 0.5 miles away, scores 30 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Lighthouse Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Lighthouse Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 023 9285 1199.
How do patients rate The Lighthouse Group Practice?
In the 2026 NHS GP Patient Survey, 47% of patients at The Lighthouse Group Practice said their overall experience was good. The England average is 77%. 22% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Lighthouse Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Lighthouse Group Practice as Good at its last published inspection (report published 28 October 2025).
What are the opening times of The Lighthouse Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 August 2026. Bank holidays may differ.
How do I contact The Lighthouse Group Practice?
Call 023 9285 1199. You can also book and order repeat prescriptions in the NHS App. The address is Southesea Medical Centre, Carlisle Road, Southsea, PO5 1AT.
Does The Lighthouse Group Practice have a branch surgery?
Yes. The Lighthouse Group Practice also runs Devonshire Avenue Surgery (262 Devonshire Avenue, Southsea, PO4 9EH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Lighthouse Group Practice?
Around 13,053 patients are registered (January 2025). The surgery is part of Brunel PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.