GP surgery in Ryde
Tower House Surgery
Tower House, Rink Road, Ryde, PO33 1LP
Scores 56 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 54
- Easy to get through on the phone54
- Easy to contact online68
- Good experience of getting in touch62
- Did not wait too long for the appointment38
Quality of care 58
- Patients rate the surgery as good62
- Patients got what they needed77
- Doctors and nurses listen87
- Patients trust the staff82
- Inspection rating (Requires improvement)2
- Health checks and screening done25
- Meets NHS clinical targets46
- Children vaccinated on time52
What patients say
116 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
82%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 81% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 61% |
| Easy to contact via website | 65% | 58% | 69% |
| Easy to contact via NHS App | 51% | 54% | 59% |
| Reception staff helpful | 90% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 24% |
| Sees preferred clinician | 24% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 89% |
| Next steps within 2 days | 94% | 93% | 88% |
| Good experience of contacting | 79% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 64% |
| Waiting time was about right | 67% | 69% | 70% |
| Remote appointment | 19% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Considered mental wellbeing | 80% | 75% | 74% |
| Had all the information needed | 98% | 92% | 90% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 94% | 92% | 90% |
| Needs were met | 95% | 90% | 88% |
| Overall | |||
| Overall experience good | 82% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 66% |
| Supported by local services | 72% | 70% | 76% |
| Discussed managing condition | 38% | 43% | 31% |
| Agreed a care plan | 48% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2025. Bank holidays may differ.
- Address
- Tower House, Rink Road, Ryde, PO33 1LP
- Phone
- 01983 817200
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North & East (Iw) PCN (a group of local surgeries that share services)
- NHS code
- J84012 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available in-person
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 9 December 2025
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 14.7% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 17.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tower House Surgerythis surgery | – | 56 | 64% | 83% | Yes |
| Esplanade SurgeryRyde, PO33 2EH | 0.5 miles | 30 | 61% | 72% | Yes |
| Argyll HouseRyde, PO33 2QG | 0.6 miles | 70 | 73% | 82% | Yes |
| St. Helens Medical CentreRyde, PO33 1UG | 2.7 miles | 55 | 78% | 80% | Yes |
| Solent NHS Trust T/A Medina HealthcareRyde, PO33 4NW | 3.5 miles | 48 | 59% | 78% | Yes |
| Blossom Health - GosportGosport, PO12 3PW | 4.6 miles | 6 | 40% | 60% | Yes |
| Trafalgar Medical Group PracticeSouthsea, PO5 3ND | 4.8 miles | 17 | 41% | 73% | Yes |
| Craneswater Group PracticeSouthsea, PO5 2PW | 5.0 miles | 18 | 38% | 72% | Yes |
| The Willow GroupGosport, PO12 3JP | 5.1 miles | 8 | 21% | 66% | Yes |
| The Bay Medical PracticeSandown, PO36 9GA | 5.3 miles | 30 | 48% | 77% | Yes |
Argyll House is 0.6 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tower House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tower House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01983 817200.
How do patients rate Tower House Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Tower House Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Tower House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Tower House Surgery as Requires improvement at its last published inspection (report published 9 December 2025).
What are the opening times of Tower House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2025. Bank holidays may differ.
How do I contact Tower House Surgery?
Call 01983 817200. You can also book and order repeat prescriptions in the NHS App. The address is Tower House, Rink Road, Ryde, PO33 1LP.
How many patients are registered at Tower House Surgery?
Around 14,656 patients are registered (January 2025). The surgery is part of North & East (Iw) PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.