GP surgery in Southsea
Craneswater Group Practice
Doctors Surgery, 36 Waverley Road, Southsea, PO5 2PW
Scores 18 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone12
- Easy to contact online26
- Good experience of getting in touch19
- Did not wait too long for the appointment17
Quality of care 34
- Patients rate the surgery as good26
- Patients got what they needed56
- Doctors and nurses listen47
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done32
- Meets NHS clinical targets72
- Children vaccinated on time51
What patients say
120 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+9
change since last year
2025: 63% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 54% |
| Easy to contact via website | 48% | 58% | 43% |
| Easy to contact via NHS App | 44% | 54% | 22% |
| Reception staff helpful | 83% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 27% |
| Sees preferred clinician | 34% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 74% |
| Next steps within 2 days | 93% | 93% | 86% |
| Good experience of contacting | 63% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 38% |
| Waiting time was about right | 58% | 69% | 55% |
| Remote appointment | 25% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 78% |
| Treated with care and concern | 84% | 86% | 73% |
| Considered mental wellbeing | 75% | 75% | 61% |
| Had all the information needed | 87% | 92% | 89% |
| Confidence and trust | 90% | 93% | 93% |
| Involved in decisions | 85% | 92% | 91% |
| Needs were met | 92% | 90% | 82% |
| Overall | |||
| Overall experience good | 72% | 77% | 63% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 70% |
| Supported by local services | 70% | 70% | 63% |
| Discussed managing condition | 40% | 43% | 32% |
| Agreed a care plan | 30% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:45am to 6pm |
| Tuesday | 8:45am to 6pm |
| Wednesday | 8:45am to 6pm |
| Thursday | 8:45am to 6pm |
| Friday | 8:45am to 2pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2016. Bank holidays may differ.
- Address
- Doctors Surgery, 36 Waverley Road, Southsea, PO5 2PW
- Phone
- 023 9282 8281
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Portsmouth South Coast PCN (a group of local surgeries that share services)
- NHS code
- J82055 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Salisbury Road Surgery
- Salisbury Road, Southsea, PO4 9QX · 02392 819152
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.5% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 11.0% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 13.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Craneswater Group Practicethis surgery | – | 18 | 38% | 72% | Yes |
| Trafalgar Medical Group PracticeSouthsea, PO5 3ND | 0.7 miles | 17 | 41% | 73% | Yes |
| The Lighthouse Group PracticeSouthsea, PO5 1AT | 0.9 miles | 1 | 22% | 47% | Yes |
| East Shore PartnershipPortsmouth, PO3 6DW | 1.4 miles | 11 | 51% | 69% | Yes |
| The Unicity Medical CentrePortsmouth, PO1 1EA | 1.4 miles | 30 | 73% | 71% | Yes |
| Island City PracticePortsmouth, PO1 4JT | 1.5 miles | 18 | 39% | 73% | Yes |
| Portsdown Group PracticePortsmouth, PO2 8AL | 2.1 miles | 11 | 31% | 61% | Yes |
| Kirklands SurgeryPortsmouth, PO3 5AF | 2.1 miles | 23 | 49% | 76% | Yes |
| Derby Road Group PracticePortsmouth, PO2 8HP | 2.3 miles | 58 | 59% | 78% | Yes |
| The Willow GroupGosport, PO12 3JP | 3.1 miles | 8 | 21% | 66% | Yes |
The Unicity Medical Centre is 1.4 miles away, scores 30 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Craneswater Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Craneswater Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 023 9282 8281.
How do patients rate Craneswater Group Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at Craneswater Group Practice said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Craneswater Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Craneswater Group Practice as Good at its last published inspection (report published 30 March 2017).
What are the opening times of Craneswater Group Practice?
Reception is open Monday 8:45am to 6pm, Tuesday 8:45am to 6pm, Wednesday 8:45am to 6pm, Thursday 8:45am to 6pm, Friday 8:45am to 2pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 October 2016. Bank holidays may differ.
How do I contact Craneswater Group Practice?
Call 023 9282 8281. You can also book and order repeat prescriptions in the NHS App. The address is Doctors Surgery, 36 Waverley Road, Southsea, PO5 2PW.
Does Craneswater Group Practice have a branch surgery?
Yes. Craneswater Group Practice also runs Salisbury Road Surgery (Salisbury Road, Southsea, PO4 9QX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Craneswater Group Practice?
Around 11,256 patients are registered (January 2025). The surgery is part of Portsmouth South Coast PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.