GP surgery in North Yorkshire
Townhead Surgery
Town Head, Settle, BD24 9JA
Scores 83 out of 100, excellent for a GP surgery in England. 86% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone72
- Easy to contact online79
- Good experience of getting in touch57
- Did not wait too long for the appointment65
Quality of care 92
- Patients rate the surgery as good75
- Patients got what they needed90
- Doctors and nurses listen97
- Patients trust the staff85
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets79
- Children vaccinated on time79
What patients say
114 patients answered the 2026 NHS survey about this surgery.
74%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 92% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 74% | 57% | 73% |
| Easy to contact via website | 71% | 58% | 52% |
| Easy to contact via NHS App | 77% | 54% | 61% |
| Reception staff helpful | 87% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 39% |
| Sees preferred clinician | 39% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 94% |
| Next steps within 2 days | 87% | 93% | 99% |
| Good experience of contacting | 78% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 62% |
| Waiting time was about right | 76% | 69% | 78% |
| Remote appointment | 22% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 96% |
| Treated with care and concern | 97% | 86% | 98% |
| Considered mental wellbeing | 83% | 75% | 90% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 98% | 93% | 98% |
| Involved in decisions | 98% | 92% | 99% |
| Needs were met | 97% | 90% | 97% |
| Overall | |||
| Overall experience good | 86% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 88% |
| Supported by local services | 90% | 70% | 88% |
| Discussed managing condition | 46% | 43% | 45% |
| Agreed a care plan | 41% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 September 2024. Bank holidays may differ.
- Address
- Town Head, Settle, BD24 9JA
- Phone
- 01729 822611
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Waca PCN (a group of local surgeries that share services)
- NHS code
- B82007 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hellifield Surgery
- The Old Co-Op Hall, Main Street, Hellifield, BD23 4JY
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 September 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.8% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 9.4% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 16.8% | 13.9% |
| Smoking | 7.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Townhead Surgerythis surgery | – | 83 | 74% | 86% | Yes |
| Slaidburn Health CentreClitheroe, BB7 3EP | 9.8 miles | 99 | 99% | 99% | Yes |
| Bentham Medical PracticeLancaster, LA2 7JP | 10.1 miles | 92 | 83% | 92% | Yes |
| Barnoldswick Medical CentreBarnoldswick, BB18 5BG | 11.4 miles | 30 | 51% | 77% | Yes |
| The Pendle Medical PartnershipBarnoldswick, BB18 6QT | 12.0 miles | 4 | 28% | 59% | Yes |
| Dyneley House SurgerySkipton, BD23 2HZ | 13.1 miles | 54 | 53% | 79% | Yes |
| The Castle Medical GroupClitheroe, BB7 2JG | 14.4 miles | 88 | 64% | 92% | Yes |
| Pendleside Medical PracticeClitheroe, BB7 2JG | 14.4 miles | 64 | 79% | 79% | Yes |
| Pwe Pendle Valley MillNelson, BB9 7SR | 15.3 miles | 1 | 20% | 47% | Yes |
| The Richmond Hill PracticeColne, BB8 0JZ | 15.5 miles | 3 | 26% | 59% | Yes |
Slaidburn Health Centre is 9.8 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Townhead Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Townhead Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01729 822611.
How do patients rate Townhead Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Townhead Surgery said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 83 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Townhead Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Townhead Surgery as Good at its last published inspection (report published 12 September 2016).
What are the opening times of Townhead Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 September 2024. Bank holidays may differ.
How do I contact Townhead Surgery?
Call 01729 822611. You can also book and order repeat prescriptions in the NHS App. The address is Town Head, Settle, BD24 9JA.
Does Townhead Surgery have a branch surgery?
Yes. Townhead Surgery also runs Hellifield Surgery (The Old Co-Op Hall, Main Street, Hellifield, BD23 4JY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Townhead Surgery?
Around 9,628 patients are registered (January 2025). The surgery is part of Waca PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.