GP surgery in North Yorkshire
Bentham Medical Practice
Grasmere Drive, High Bentham, Lancaster, LA2 7JP
Scores 92 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 83% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone87
- Easy to contact online36
- Good experience of getting in touch94
- Did not wait too long for the appointment82
Quality of care 94
- Patients rate the surgery as good91
- Patients got what they needed96
- Doctors and nurses listen96
- Patients trust the staff96
- Inspection rating (Good)50
- Health checks and screening done57
- Meets NHS clinical targets37
- Children vaccinated on time76
What patients say
108 patients answered the 2026 NHS survey about this surgery.
83%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 91% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 83% | 57% | 89% |
| Easy to contact via website | 52% | 58% | 43% |
| Easy to contact via NHS App | 58% | 54% | 41% |
| Reception staff helpful | 98% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 28% |
| Sees preferred clinician | 49% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 95% |
| Next steps within 2 days | 99% | 93% | 88% |
| Good experience of contacting | 92% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 60% |
| Waiting time was about right | 83% | 69% | 82% |
| Remote appointment | 20% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 91% |
| Treated with care and concern | 98% | 86% | 88% |
| Considered mental wellbeing | 81% | 75% | 83% |
| Had all the information needed | 99% | 92% | 92% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 98% | 92% | 93% |
| Needs were met | 98% | 90% | 94% |
| Overall | |||
| Overall experience good | 92% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 84% |
| Supported by local services | 87% | 70% | 80% |
| Discussed managing condition | 41% | 43% | 40% |
| Agreed a care plan | 49% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 February 2026. Bank holidays may differ.
- Address
- Grasmere Drive, High Bentham, Lancaster, LA2 7JP
- Phone
- 015242 61202
- Website
- www.benthamsurgery.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Western Dales PCN (a group of local surgeries that share services)
- NHS code
- B82061 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Branch Surgery
- The Surgery, High Street, Ingleton, Carnforth, LA6 3AB
Access and facilities
- Accessible toilets
- Autism training for staff
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 June 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.0% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 9.4% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bentham Medical Practicethis surgery | – | 92 | 83% | 92% | Yes |
| Lunesdale SurgeryCarnforth, LA6 2HQ | 6.7 miles | 93 | 93% | 95% | Yes |
| Townhead SurgerySettle, BD24 9JA | 10.1 miles | 83 | 74% | 86% | Yes |
| Ash Trees SurgeryCarnforth, LA5 9JU | 10.5 miles | 72 | 65% | 83% | Yes |
| Slaidburn Health CentreClitheroe, BB7 3EP | 10.8 miles | 99 | 99% | 99% | Yes |
| Lancaster Medical PracticeLancaster, LA1 1PN | 12.6 miles | 63 | 51% | 83% | Yes |
| Queen Square Medical PracticeLancaster, LA1 1RP | 12.8 miles | 29 | 55% | 75% | Yes |
| Park View SurgeryMilnthorpe, LA7 7PS | 12.9 miles | 93 | 98% | 85% | Yes |
| Sedbergh Medical PracticeSedbergh, LA10 5DL | 14.1 miles | 99 | 97% | 93% | Yes |
| Bay Medical Group Extended OohMorecambe, LA4 5LY | 14.5 miles | – | – | – | – |
Common questions
Is Bentham Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bentham Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 015242 61202.
How do patients rate Bentham Medical Practice?
In the 2026 NHS GP Patient Survey, 92% of patients at Bentham Medical Practice said their overall experience was good. The England average is 77%. 83% found it easy to get through by phone (England 57%). Its GPScore is 92 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Bentham Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Bentham Medical Practice as Good at its last published inspection (report published 14 June 2017).
What are the opening times of Bentham Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 February 2026. Bank holidays may differ.
How do I contact Bentham Medical Practice?
Call 015242 61202 or visit its website, www.benthamsurgery.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Grasmere Drive, High Bentham, Lancaster, LA2 7JP.
Does Bentham Medical Practice have a branch surgery?
Yes. Bentham Medical Practice also runs Branch Surgery (The Surgery, High Street, Ingleton, Carnforth, LA6 3AB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bentham Medical Practice?
Around 7,458 patients are registered (January 2025). The surgery is part of Western Dales PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.