GP surgery in Somerset
Beckington Family Practice
St. Lukes Road, Beckington, Frome, BA11 6SE
Scores 56 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 58
- Easy to get through on the phone60
- Easy to contact online74
- Good experience of getting in touch74
- Did not wait too long for the appointment28
Quality of care 52
- Patients rate the surgery as good53
- Patients got what they needed77
- Doctors and nurses listen40
- Patients trust the staff28
- Inspection rating (Good)50
- Health checks and screening done55
- Meets NHS clinical targets34
- Children vaccinated on time38
What patients say
120 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-11
change since last year
2025: 91% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 65% |
| Easy to contact via website | 68% | 58% | 73% |
| Easy to contact via NHS App | 74% | 54% | 76% |
| Reception staff helpful | 89% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 26% |
| Sees preferred clinician | 38% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 87% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 83% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 54% |
| Waiting time was about right | 63% | 69% | 79% |
| Remote appointment | 27% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 96% |
| Treated with care and concern | 83% | 86% | 92% |
| Considered mental wellbeing | 75% | 75% | 81% |
| Had all the information needed | 94% | 92% | 99% |
| Confidence and trust | 90% | 93% | 99% |
| Involved in decisions | 90% | 92% | 94% |
| Needs were met | 95% | 90% | 99% |
| Overall | |||
| Overall experience good | 80% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 82% |
| Supported by local services | 63% | 70% | 83% |
| Discussed managing condition | 40% | 43% | 41% |
| Agreed a care plan | 36% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 October 2025. Bank holidays may differ.
- Address
- St. Lukes Road, Beckington, Frome, BA11 6SE
- Phone
- 01373 830316
- Website
- www.beckingtonfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mendip PCN (a group of local surgeries that share services)
- NHS code
- L85020 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Brooks, Beckington/Fromefield
- Frome Health Park, Enos Way, Frome, BA11 2FH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 November 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 15.8% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Beckington Family Practicethis surgery | – | 56 | 67% | 80% | Yes |
| Frome Medical PracticeFrome, BA11 2FH | 2.4 miles | 43 | 42% | 80% | Yes |
| Westbury Group PracticeWestbury, BA13 3FQ | 3.5 miles | 23 | 50% | 76% | Yes |
| Lovemead Group PracticeTrowbridge, BA14 7EH | 5.0 miles | 52 | 43% | 75% | Yes |
| Trowbridge Health CentreTrowbridge, BA14 8LW | 5.2 miles | 61 | 50% | 91% | Yes |
| Bradford-on-Avon and Melksham HealthBradford-on-Avon, BA15 1DQ | 5.6 miles | 50 | 42% | 73% | Yes |
| Avenue SurgeryWarminster, BA12 9AA | 6.1 miles | 16 | 36% | 68% | Yes |
| Independent Health GroupBath, BA2 8SG | 6.6 miles | – | – | – | – |
| Combe Down SurgeryBath, BA2 5EG | 7.1 miles | 65 | 56% | 84% | Yes |
| Bmi Healthcare Bath ClinicBath, BA2 7BR | 7.1 miles | – | – | – | – |
Common questions
Is Beckington Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Beckington Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01373 830316.
How do patients rate Beckington Family Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at Beckington Family Practice said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Beckington Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Beckington Family Practice as Good at its last published inspection (report published 16 November 2018).
What are the opening times of Beckington Family Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 October 2025. Bank holidays may differ.
How do I contact Beckington Family Practice?
Call 01373 830316 or visit its website, www.beckingtonfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is St. Lukes Road, Beckington, Frome, BA11 6SE.
Does Beckington Family Practice have a branch surgery?
Yes. Beckington Family Practice also runs Dr Brooks, Beckington/Fromefield (Frome Health Park, Enos Way, Frome, BA11 2FH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Beckington Family Practice?
Around 11,442 patients are registered (January 2025). The surgery is part of Mendip PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.