GP surgery in Clifton
Pembroke Road Surgery
111 Pembroke Road, Clifton, Bristol, BS8 3EU
Scores 70 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone85
- Easy to contact online96
- Good experience of getting in touch78
- Did not wait too long for the appointment18
Quality of care 71
- Patients rate the surgery as good74
- Patients got what they needed44
- Doctors and nurses listen74
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done45
- Meets NHS clinical targets72
- Children vaccinated on time63
What patients say
122 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 92% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 90% |
| Easy to contact via website | 85% | 58% | 84% |
| Easy to contact via NHS App | 62% | 54% | 80% |
| Reception staff helpful | 91% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 22% |
| Sees preferred clinician | 37% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 96% |
| Next steps within 2 days | 97% | 93% | 95% |
| Good experience of contacting | 85% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 62% |
| Waiting time was about right | 58% | 69% | 66% |
| Remote appointment | 21% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 91% |
| Treated with care and concern | 91% | 86% | 92% |
| Considered mental wellbeing | 80% | 75% | 76% |
| Had all the information needed | 97% | 92% | 94% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 90% | 90% | 93% |
| Overall | |||
| Overall experience good | 86% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 84% |
| Supported by local services | 78% | 70% | 78% |
| Discussed managing condition | 38% | 43% | 38% |
| Agreed a care plan | 21% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7:50am to 6:30pm |
| Tuesday | 7:50am to 7pm |
| Wednesday | 7:50am to 7pm |
| Thursday | 7:50am to 6:30pm |
| Friday | 7:50am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 February 2023. Bank holidays may differ.
- Address
- 111 Pembroke Road, Clifton, Bristol, BS8 3EU
- Phone
- 0117 973 3790
- Website
- www.pembrokeroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthwest PCN (a group of local surgeries that share services)
- NHS code
- L81081 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 15 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.2% | 15.2% |
| Diabetes | 2.4% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 4.0% | 13.9% |
| Smoking | 9.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Pembroke Road Surgerythis surgery | – | 70 | 82% | 86% | Yes |
| Whiteladies Medical GroupBristol, BS8 2PU | 0.3 miles | 42 | 55% | 84% | Yes |
| Student Health ServiceBristol, BS6 6AU | 0.6 miles | 73 | 89% | 84% | Yes |
| The Family PracticeBristol, BS6 6DF | 0.7 miles | 47 | 47% | 72% | Yes |
| Compass HealthBristol, BS2 8JP | 1.2 miles | – | – | – | No |
| Montpelier Health CentreBristol, BS6 5PT | 1.3 miles | 3 | 17% | 58% | Yes |
| Broadmead Medical CentreBristol, BS1 3EA | 1.3 miles | 45 | 77% | 75% | Yes |
| Fallodon Way Medical CentreBristol, BS9 4HT | 1.4 miles | 87 | 69% | 93% | Yes |
| Bridge View MedicalBristol, BS3 1AS | 1.5 miles | 43 | 32% | 78% | Yes |
| Bedminster Family PracticeBristol, BS3 4AT | 1.7 miles | 34 | 51% | 80% | Yes |
Fallodon Way Medical Centre is 1.4 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Pembroke Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Pembroke Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0117 973 3790.
How do patients rate Pembroke Road Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Pembroke Road Surgery said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 70 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Pembroke Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Pembroke Road Surgery as Good at its last published inspection (report published 15 March 2016).
What are the opening times of Pembroke Road Surgery?
Reception is open Monday 7:50am to 6:30pm, Tuesday 7:50am to 7pm, Wednesday 7:50am to 7pm, Thursday 7:50am to 6:30pm, Friday 7:50am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 February 2023. Bank holidays may differ.
How do I contact Pembroke Road Surgery?
Call 0117 973 3790 or visit its website, www.pembrokeroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 111 Pembroke Road, Clifton, Bristol, BS8 3EU.
How many patients are registered at Pembroke Road Surgery?
Around 19,972 patients are registered (January 2025). The surgery is part of Healthwest PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.