GP surgery in Tonbridge
Warders Medical Centre
47 East Street, Tonbridge, TN9 1LA
Scores 62 out of 100, good for a GP surgery in England. 82% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone42
- Easy to contact online55
- Good experience of getting in touch39
- Did not wait too long for the appointment69
Quality of care 75
- Patients rate the surgery as good61
- Patients got what they needed89
- Doctors and nurses listen78
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done48
- Meets NHS clinical targets65
- Children vaccinated on time60
What patients say
77 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
82%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 86% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 75% |
| Easy to contact via website | 60% | 58% | 57% |
| Easy to contact via NHS App | 37% | 54% | 49% |
| Reception staff helpful | 79% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 57% | 31% | 65% |
| Sees preferred clinician | 77% | 42% | 88% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 90% |
| Next steps within 2 days | 89% | 93% | 99% |
| Good experience of contacting | 72% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 74% |
| Waiting time was about right | 78% | 69% | 67% |
| Remote appointment | 20% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 93% |
| Treated with care and concern | 92% | 86% | 91% |
| Considered mental wellbeing | 80% | 75% | 83% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 96% | 93% | 94% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 97% | 90% | 94% |
| Overall | |||
| Overall experience good | 82% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 93% |
| Supported by local services | 76% | 70% | 84% |
| Discussed managing condition | 57% | 43% | 51% |
| Agreed a care plan | 40% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 77 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 October 2024. Bank holidays may differ.
- Address
- 47 East Street, Tonbridge, TN9 1LA
- Phone
- 01732 770088
- Website
- www.warders.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tonbridge PCN (a group of local surgeries that share services)
- NHS code
- G82059 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery
- Village Hall, High Street, Penshurst, Tonbridge, TN11 8BP · 01732770088
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 October 2020
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 18.2% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 9.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Warders Medical Centrethis surgery | – | 62 | 58% | 82% | Yes |
| Tonbridge Medical GroupTonbridge, TN9 1EP | 0.4 miles | 46 | 68% | 83% | Yes |
| Hildenborough Medical GroupTonbridge, TN11 9HL | 2.0 miles | 33 | 45% | 78% | Yes |
| St Andrews Medical CentreTunbridge Wells, TN4 0NA | 3.0 miles | 62 | 61% | 78% | Yes |
| Hadlow Medical CentreTonbridge, TN11 0ET | 3.1 miles | 96 | 89% | 91% | Yes |
| Speldhurst & Greggswood Medical GroupTunbridge Wells, TN2 3JL | 3.8 miles | 38 | 54% | 69% | Yes |
| Waterfield House SurgeryTunbridge Wells, TN2 4LR | 4.0 miles | 58 | 54% | 77% | Yes |
| Grosvenor & St James Medical CentreTunbridge Wells, TN1 2DX | 4.2 miles | 70 | 62% | 86% | Yes |
| The Wells Medical PracticeTunbridge Wells, TN4 9TF | 4.2 miles | 68 | 41% | 87% | Yes |
| Kingswood SurgeryTunbridge Wells, TN2 4UH | 4.5 miles | 59 | 60% | 84% | Yes |
Hadlow Medical Centre is 3.1 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Warders Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Warders Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01732 770088.
How do patients rate Warders Medical Centre?
In the 2026 NHS GP Patient Survey, 82% of patients at Warders Medical Centre said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Warders Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Warders Medical Centre as Good at its last published inspection (report published 19 October 2020).
What are the opening times of Warders Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 October 2024. Bank holidays may differ.
How do I contact Warders Medical Centre?
Call 01732 770088 or visit its website, www.warders.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 47 East Street, Tonbridge, TN9 1LA.
Does Warders Medical Centre have a branch surgery?
Yes. Warders Medical Centre also runs The Surgery (Village Hall, High Street, Penshurst, Tonbridge, TN11 8BP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Warders Medical Centre?
Around 18,509 patients are registered (January 2025). The surgery is part of Tonbridge PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.