GP surgery in Wellington
Wellington Medical Centre
Mantle Street, Wellington, TA21 8BD
Scores 32 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone16
- Easy to contact online40
- Good experience of getting in touch40
- Did not wait too long for the appointment21
Quality of care 50
- Patients rate the surgery as good51
- Patients got what they needed31
- Doctors and nurses listen43
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done36
- Meets NHS clinical targets69
- Children vaccinated on time58
What patients say
118 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
+11
change since last year
2025: 69% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 37% |
| Easy to contact via website | 54% | 58% | 62% |
| Easy to contact via NHS App | 60% | 54% | 59% |
| Reception staff helpful | 91% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 44% |
| Sees preferred clinician | 28% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 88% |
| Next steps within 2 days | 95% | 93% | 87% |
| Good experience of contacting | 72% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 50% |
| Waiting time was about right | 60% | 69% | 61% |
| Remote appointment | 30% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 85% |
| Treated with care and concern | 93% | 86% | 83% |
| Considered mental wellbeing | 79% | 75% | 80% |
| Had all the information needed | 91% | 92% | 96% |
| Confidence and trust | 97% | 93% | 89% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 88% | 90% | 86% |
| Overall | |||
| Overall experience good | 79% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 93% |
| Supported by local services | 61% | 70% | 52% |
| Discussed managing condition | 36% | 43% | 24% |
| Agreed a care plan | 52% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 October 2024. Bank holidays may differ.
- Address
- Mantle Street, Wellington, TA21 8BD
- Phone
- 01823 663551
- Website
- tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Taunton Deane West PCN (a group of local surgeries that share services)
- NHS code
- L85012 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 July 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 20.4% | 14.3% |
| Obesity | 15.1% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wellington Medical Centrethis surgery | – | 32 | 42% | 79% | Yes |
| LusonWellington, TA21 8AG | 0.3 miles | – | – | – | – |
| Blackdown PracticeCullompton, EX15 3SF | 4.3 miles | 99 | 91% | 93% | Yes |
| College Way SurgeryTaunton, TA1 4TY | 5.3 miles | 97 | 91% | 94% | Yes |
| Lister House PartnershipTaunton, TA4 2BF | 5.7 miles | 46 | 69% | 80% | Yes |
| Quantock Vale SurgeryTaunton, TA4 3LH | 6.1 miles | 78 | 76% | 88% | Yes |
| French Weir Health CentreTaunton, TA1 1NW | 6.1 miles | 66 | 64% | 79% | Yes |
| St James Medical CentreTaunton, TA1 1JP | 6.5 miles | 53 | 49% | 84% | Yes |
| Warwick House Medical PracticeTaunton, TA1 2QA | 7.1 miles | 91 | 79% | 92% | Yes |
| Taunton Vale HealthcareTaunton, TA1 2LB | 7.2 miles | 63 | 66% | 85% | Yes |
Blackdown Practice is 4.3 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wellington Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wellington Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01823 663551.
How do patients rate Wellington Medical Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Wellington Medical Centre said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Wellington Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Wellington Medical Centre as Good at its last published inspection (report published 23 July 2018).
What are the opening times of Wellington Medical Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 October 2024. Bank holidays may differ.
How do I contact Wellington Medical Centre?
Call 01823 663551 or visit its website, tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre. You can also book and order repeat prescriptions in the NHS App. The address is Mantle Street, Wellington, TA21 8BD.
How many patients are registered at Wellington Medical Centre?
Around 16,199 patients are registered (January 2025). The surgery is part of Taunton Deane West PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.