GP surgery in Yate
Wellington Road Surgery
Wellington Road, Yate, Bristol, BS37 5UY
Scores 80 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone69
- Easy to contact online58
- Good experience of getting in touch79
- Did not wait too long for the appointment87
Quality of care 73
- Patients rate the surgery as good64
- Patients got what they needed73
- Doctors and nurses listen80
- Patients trust the staff71
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets53
- Children vaccinated on time48
What patients say
112 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 89% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 75% |
| Easy to contact via website | 62% | 58% | 57% |
| Easy to contact via NHS App | 63% | 54% | 58% |
| Reception staff helpful | 93% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 21% |
| Sees preferred clinician | 37% | 42% | 77% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 89% |
| Next steps within 2 days | 94% | 93% | 96% |
| Good experience of contacting | 85% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 64% |
| Waiting time was about right | 85% | 69% | 90% |
| Remote appointment | 30% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 90% |
| Treated with care and concern | 93% | 86% | 92% |
| Considered mental wellbeing | 78% | 75% | 82% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 96% | 93% | 98% |
| Involved in decisions | 96% | 92% | 96% |
| Needs were met | 94% | 90% | 96% |
| Overall | |||
| Overall experience good | 83% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 78% |
| Supported by local services | 76% | 70% | 66% |
| Discussed managing condition | 35% | 43% | 50% |
| Agreed a care plan | 39% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2025. Bank holidays may differ.
- Address
- Wellington Road, Yate, Bristol, BS37 5UY
- Phone
- 01454 323366
- [email protected]
- Website
- www.wellingtonroadfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Yate & Frampton PCN (a group of local surgeries that share services)
- NHS code
- L81642 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.7% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 20.5% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wellington Road Surgerythis surgery | – | 80 | 72% | 83% | Yes |
| West Walk SurgeryBristol, BS37 4AX | 0.6 miles | 76 | 66% | 88% | Yes |
| Kennedy Way SurgeryBristol, BS37 4AA | 0.7 miles | 47 | 52% | 76% | Yes |
| Courtside SurgeryBristol, BS37 4DQ | 0.7 miles | 36 | 49% | 73% | Yes |
| Frome Valley Medical CentreBristol, BS36 2DE | 3.5 miles | 46 | 29% | 82% | Yes |
| Emersons Green Medical CentreBristol, BS16 7AL | 4.6 miles | 2 | 14% | 45% | – |
| Leap Valley Medical CentreBristol, BS16 6UG | 4.8 miles | 5 | 23% | 51% | Yes |
| The Downend Health GroupBristol, BS16 5SG | 5.8 miles | 14 | 28% | 68% | Yes |
| Stokes Medical GroupBristol, BS34 8UE | 5.9 miles | 45 | 44% | 82% | Yes |
| Concord Medical CentreBristol, BS34 6BQ | 6.0 miles | 9 | 38% | 62% | Yes |
Common questions
Is Wellington Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wellington Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01454 323366.
How do patients rate Wellington Road Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Wellington Road Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 80 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Wellington Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Wellington Road Surgery as Good at its last published inspection (report published 27 September 2016).
What are the opening times of Wellington Road Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2025. Bank holidays may differ.
How do I contact Wellington Road Surgery?
Call 01454 323366 or visit its website, www.wellingtonroadfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Wellington Road, Yate, Bristol, BS37 5UY.
How many patients are registered at Wellington Road Surgery?
Around 5,904 patients are registered (January 2025). The surgery is part of Yate & Frampton PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.