GP surgery in Norwich
West Pottergate Medical Prac
The Health Centre, Earlham RD, Norwich, NR2 4BX
Scores 87 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 91
- Easy to get through on the phone93
- Easy to contact online98
- Good experience of getting in touch92
- Did not wait too long for the appointment69
Quality of care 75
- Patients rate the surgery as good78
- Patients got what they needed46
- Doctors and nurses listen79
- Patients trust the staff54
- Inspection rating (Good)50
- Health checks and screening done78
- Meets NHS clinical targets69
- Children vaccinated on time63
What patients say
115 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
-8
change since last year
2025: 95% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 82% |
| Easy to contact via website | 89% | 58% | 79% |
| Easy to contact via NHS App | 63% | 54% | 58% |
| Reception staff helpful | 92% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 39% |
| Sees preferred clinician | 79% | 42% | 80% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 90% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 91% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 76% |
| Waiting time was about right | 78% | 69% | 84% |
| Remote appointment | 14% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 96% |
| Treated with care and concern | 86% | 86% | 96% |
| Considered mental wellbeing | 79% | 75% | 88% |
| Had all the information needed | 97% | 92% | 98% |
| Confidence and trust | 94% | 93% | 98% |
| Involved in decisions | 94% | 92% | 97% |
| Needs were met | 91% | 90% | 96% |
| Overall | |||
| Overall experience good | 87% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 87% |
| Supported by local services | 83% | 70% | 89% |
| Discussed managing condition | 58% | 43% | 47% |
| Agreed a care plan | 27% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm 2pm to 6:30pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2024. Bank holidays may differ.
- Address
- The Health Centre, Earlham RD, Norwich, NR2 4BX
- Phone
- 01603 513333
- [email protected]
- Website
- www.westpottergate.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central Norwich PCN (a group of local surgeries that share services)
- NHS code
- D82106 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 December 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.9% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 15.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Pottergate Medical Practhis surgery | – | 87 | 88% | 87% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 0.3 miles | – | – | – | Yes |
| Oak Street Medical PracticeNorwich, NR3 3DL | 0.4 miles | 29 | 47% | 72% | Yes |
| St Stephens Gate Medical PartnershipNorwich, NR2 2TJ | 0.6 miles | 59 | 75% | 86% | Yes |
| Castle PartnershipNorwich, NR3 1SE | 0.8 miles | 80 | 72% | 87% | Yes |
| Norwich Practices Health CentreNorwich, NR1 1RB | 0.8 miles | 38 | 69% | 78% | Yes |
| Prospect Medical PracticeNorwich, NR3 2HW | 0.9 miles | 35 | 53% | 73% | Yes |
| Lakenham SurgeryNorwich, NR1 3JJ | 1.1 miles | 82 | 70% | 86% | Yes |
| Magdalen Medical PracticeNorwich, NR3 4LF | 1.1 miles | 93 | 80% | 93% | Yes |
| Lawson Road SurgeryNorwich, NR3 4LE | 1.2 miles | 70 | 72% | 84% | Yes |
Common questions
Is West Pottergate Medical Prac taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Pottergate Medical Prac was taking on new patients. You can register online through the NHS website or call the surgery on 01603 513333.
How do patients rate West Pottergate Medical Prac?
In the 2026 NHS GP Patient Survey, 87% of patients at West Pottergate Medical Prac said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 87 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for West Pottergate Medical Prac?
The Care Quality Commission, which inspects GP surgeries in England, rated West Pottergate Medical Prac as Good at its last published inspection (report published 9 December 2019).
What are the opening times of West Pottergate Medical Prac?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm 2pm to 6:30pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 October 2024. Bank holidays may differ.
How do I contact West Pottergate Medical Prac?
Call 01603 513333 or visit its website, www.westpottergate.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Health Centre, Earlham RD, Norwich, NR2 4BX.
How many patients are registered at West Pottergate Medical Prac?
Around 6,025 patients are registered (January 2025). The surgery is part of Central Norwich PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.