GP surgery in Portchester
Westlands Medical Centre
20b Westlands Grove, Portchester, Fareham, PO16 9AD
Scores 75 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 71
- Easy to get through on the phone58
- Easy to contact online96
- Good experience of getting in touch77
- Did not wait too long for the appointment58
Quality of care 78
- Patients rate the surgery as good66
- Patients got what they needed81
- Doctors and nurses listen91
- Patients trust the staff85
- Inspection rating (Good)50
- Health checks and screening done13
- Meets NHS clinical targets81
- Children vaccinated on time94
What patients say
130 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+11
change since last year
2025: 72% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 51% |
| Easy to contact via website | 85% | 58% | 84% |
| Easy to contact via NHS App | 71% | 54% | 50% |
| Reception staff helpful | 92% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 31% |
| Sees preferred clinician | 29% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 83% |
| Next steps within 2 days | 84% | 93% | 79% |
| Good experience of contacting | 84% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 29% |
| Waiting time was about right | 74% | 69% | 63% |
| Remote appointment | 20% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 83% |
| Treated with care and concern | 94% | 86% | 84% |
| Considered mental wellbeing | 76% | 75% | 75% |
| Had all the information needed | 98% | 92% | 89% |
| Confidence and trust | 98% | 93% | 91% |
| Involved in decisions | 95% | 92% | 95% |
| Needs were met | 96% | 90% | 84% |
| Overall | |||
| Overall experience good | 83% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 90% |
| Supported by local services | 78% | 70% | 60% |
| Discussed managing condition | 42% | 43% | 32% |
| Agreed a care plan | 33% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 130 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 November 2024. Bank holidays may differ.
- Address
- 20b Westlands Grove, Portchester, Fareham, PO16 9AD
- Phone
- 023 9237 7514
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fareham & Portchester PCN (a group of local surgeries that share services)
- NHS code
- J82161 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 9.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westlands Medical Centrethis surgery | – | 75 | 66% | 84% | Yes |
| Portchester PracticeFareham, PO16 9TU | 0.3 miles | 84 | 74% | 89% | Yes |
| Centre PracticeFareham, PO16 7ER | 2.0 miles | 28 | 36% | 74% | Yes |
| Bridgemary Medical CentreGosport, PO13 0HR | 2.2 miles | 8 | 35% | 68% | Yes |
| Rowner Health CentreGosport, PO13 9SP | 2.8 miles | 1 | 33% | 51% | Yes |
| Derby Road Group PracticePortsmouth, PO2 8HP | 3.0 miles | 58 | 59% | 78% | Yes |
| The Willow GroupGosport, PO12 3JP | 3.1 miles | 8 | 21% | 66% | Yes |
| Portsdown Group PracticePortsmouth, PO2 8AL | 3.1 miles | 11 | 31% | 61% | Yes |
| Gudgeheath Lane SurgeryFareham, PO15 6QA | 3.4 miles | 3 | 22% | 65% | Yes |
| The Unicity Medical CentrePortsmouth, PO1 1EA | 3.5 miles | 30 | 73% | 71% | Yes |
Common questions
Is Westlands Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westlands Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 023 9237 7514.
How do patients rate Westlands Medical Centre?
In the 2026 NHS GP Patient Survey, 84% of patients at Westlands Medical Centre said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Westlands Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Westlands Medical Centre as Good at its last published inspection (report published 10 April 2024).
What are the opening times of Westlands Medical Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 November 2024. Bank holidays may differ.
How do I contact Westlands Medical Centre?
Call 023 9237 7514. You can also book and order repeat prescriptions in the NHS App. The address is 20b Westlands Grove, Portchester, Fareham, PO16 9AD.
How many patients are registered at Westlands Medical Centre?
Around 10,429 patients are registered (January 2025). The surgery is part of Fareham & Portchester PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.