GP surgery in South Elmsall
White Rose Surgery
Exchange Street, South Elmsall, Pontefract, WF9 2RD
Scores 57 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 54
- Easy to get through on the phone58
- Easy to contact online17
- Good experience of getting in touch64
- Did not wait too long for the appointment49
Quality of care 59
- Patients rate the surgery as good62
- Patients got what they needed70
- Doctors and nurses listen50
- Patients trust the staff58
- Inspection rating (Good)50
- Health checks and screening done54
- Meets NHS clinical targets25
- Children vaccinated on time25
What patients say
110 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 84% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 60% |
| Easy to contact via website | 42% | 58% | 39% |
| Easy to contact via NHS App | 46% | 54% | 32% |
| Reception staff helpful | 83% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 33% |
| Sees preferred clinician | 50% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 85% |
| Next steps within 2 days | 95% | 93% | 93% |
| Good experience of contacting | 80% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 66% |
| Waiting time was about right | 71% | 69% | 84% |
| Remote appointment | 16% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 91% |
| Treated with care and concern | 84% | 86% | 88% |
| Considered mental wellbeing | 77% | 75% | 78% |
| Had all the information needed | 94% | 92% | 97% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 94% | 92% | 90% |
| Needs were met | 94% | 90% | 96% |
| Overall | |||
| Overall experience good | 82% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 78% |
| Supported by local services | 77% | 70% | 65% |
| Discussed managing condition | 49% | 43% | 33% |
| Agreed a care plan | 30% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 July 2025. Bank holidays may differ.
- Address
- Exchange Street, South Elmsall, Pontefract, WF9 2RD
- Phone
- 01977 642412
- [email protected]
- Website
- www.whiterosesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wakefield Health Alliance South PCN (a group of local surgeries that share services)
- NHS code
- B87016 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Rycroft Primary Care Centre
- Madeley Road, Havercroft, Wakefield, WF4 2QG
- South Hiendley Surgery
- Main Street, South Hiendley, Barnsley, S72 9AB
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 3.6% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 23.8% | 14.3% |
| Obesity | 24.5% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| White Rose Surgerythis surgery | – | 57 | 66% | 82% | Yes |
| Park Green SurgeryPontefract, WF9 3AP | 0.7 miles | 48 | 59% | 83% | Yes |
| Langthwaite SurgeryPontefract, WF9 3AP | 0.8 miles | 42 | 56% | 74% | Yes |
| The Grange Medical CentrePontefract, WF9 4DP | 2.7 miles | 42 | 53% | 84% | Yes |
| Dearne Valley Group PracticeRotherham, S63 0LU | 3.5 miles | 11 | 38% | 65% | Yes |
| Brierley Medical CentreBarnsley, S72 7NZ | 3.8 miles | 73 | 70% | 81% | Yes |
| Bhf Highgate SurgeryBarnsley, S72 7NZ | 3.8 miles | 70 | 82% | 83% | Yes |
| Grimethorpe SurgeryBarnsley, S72 7NZ | 3.8 miles | 39 | 54% | 67% | Yes |
| College Lane SurgeryPontefract, WF7 7HZ | 3.8 miles | 99 | 93% | 94% | Yes |
| Great North Medical GroupDoncaster, DN6 8AG | 4.5 miles | 42 | 30% | 75% | Yes |
Brierley Medical Centre is 3.8 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is White Rose Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), White Rose Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01977 642412.
How do patients rate White Rose Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at White Rose Surgery said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for White Rose Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated White Rose Surgery as Good at its last published inspection (report published 22 November 2022).
What are the opening times of White Rose Surgery?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 July 2025. Bank holidays may differ.
How do I contact White Rose Surgery?
Call 01977 642412 or visit its website, www.whiterosesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Exchange Street, South Elmsall, Pontefract, WF9 2RD.
Does White Rose Surgery have a branch surgery?
Yes. White Rose Surgery also runs Rycroft Primary Care Centre (Madeley Road, Havercroft, Wakefield, WF4 2QG) and South Hiendley Surgery (Main Street, South Hiendley, Barnsley, S72 9AB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at White Rose Surgery?
Around 24,557 patients are registered (January 2025). The surgery is part of Wakefield Health Alliance South PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.