GP surgery in Romsey
Abbeywell Surgery
The Abbey, Romsey, SO51 8EN
Scores 3 out of 100, poor for a GP surgery in England. 51% of patients say their experience is good and 25% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 1
- Easy to get through on the phone3
- Easy to contact online1
- Good experience of getting in touch4
- Did not wait too long for the appointment4
Quality of care 9
- Patients rate the surgery as good2
- Patients got what they needed27
- Doctors and nurses listen34
- Patients trust the staff29
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets10
- Children vaccinated on time57
What patients say
104 patients answered the 2026 NHS survey about this surgery.
25%
find the phone easy
well below the England average (57%)
51%
say their experience is good
well below the England average (77%)
-6
change since last year
2025: 57% · 2026: 51%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 25% | 57% | 16% |
| Easy to contact via website | 20% | 58% | 19% |
| Easy to contact via NHS App | 22% | 54% | 27% |
| Reception staff helpful | 66% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 18% |
| Sees preferred clinician | 40% | 42% | 6% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 67% |
| Next steps within 2 days | 96% | 93% | 99% |
| Good experience of contacting | 50% | 73% | 38% |
| The appointment | |||
| Offered a choice of time or day | 28% | 57% | 18% |
| Waiting time was about right | 45% | 69% | 52% |
| Remote appointment | 18% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 86% |
| Treated with care and concern | 85% | 86% | 79% |
| Considered mental wellbeing | 76% | 75% | 65% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 91% | 93% | 90% |
| Involved in decisions | 94% | 92% | 89% |
| Needs were met | 87% | 90% | 91% |
| Overall | |||
| Overall experience good | 51% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 74% |
| Supported by local services | 58% | 70% | 75% |
| Discussed managing condition | 24% | 43% | 35% |
| Agreed a care plan | 26% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 December 2024. Bank holidays may differ.
- Address
- The Abbey, Romsey, SO51 8EN
- Phone
- 01794 512218
- Website
- www.abbeywellsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Romsey & North Baddesley PCN (a group of local surgeries that share services)
- NHS code
- J82145 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Nightingale Surgery
- Great Well Drive, Cupernham Lane, Romsey, SO51 7QN
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 14.7% | 14.3% |
| Obesity | 7.4% | 13.9% |
| Smoking | 9.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 53% | 78% |
| Asthma: annual review | 32% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Abbeywell Surgerythis surgery | – | 3 | 25% | 51% | Yes |
| Alma Road SurgeryRomsey, SO51 8ED | 0.4 miles | 74 | 65% | 91% | Yes |
| North Baddesley SurgerySouthampton, SO52 9EP | 3.0 miles | 60 | 68% | 82% | Yes |
| Lordshill Health CentreSouthampton, SO16 8HY | 4.1 miles | 55 | 75% | 78% | Yes |
| Aldermoor SurgerySouthampton, SO16 5ST | 4.7 miles | 58 | 70% | 81% | Yes |
| Testvale SurgerySouthampton, SO40 3PY | 4.8 miles | 22 | 49% | 69% | Yes |
| New Horizons Medical PartnershipSouthampton, SO40 8WU | 5.0 miles | 12 | 33% | 60% | Yes |
| Solent GP SurgerySouthampton, SO16 4XE | 5.0 miles | 17 | 40% | 71% | Yes |
| Park SurgeryEastleigh, SO53 2ZH | 5.1 miles | 63 | 51% | 85% | Yes |
| Brook House SurgerySouthampton, SO16 4NZ | 5.3 miles | 15 | 50% | 68% | Yes |
Alma Road Surgery is 0.4 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Abbeywell Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Abbeywell Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01794 512218.
How do patients rate Abbeywell Surgery?
In the 2026 NHS GP Patient Survey, 51% of patients at Abbeywell Surgery said their overall experience was good. The England average is 77%. 25% found it easy to get through by phone (England 57%). Its GPScore is 3 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Abbeywell Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Abbeywell Surgery as Good at its last published inspection (report published 25 July 2024).
What are the opening times of Abbeywell Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 December 2024. Bank holidays may differ.
How do I contact Abbeywell Surgery?
Call 01794 512218 or visit its website, www.abbeywellsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Abbey, Romsey, SO51 8EN.
Does Abbeywell Surgery have a branch surgery?
Yes. Abbeywell Surgery also runs Nightingale Surgery (Great Well Drive, Cupernham Lane, Romsey, SO51 7QN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Abbeywell Surgery?
Around 17,290 patients are registered (January 2025). The surgery is part of Romsey & North Baddesley PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.