GP surgery in Test Valley
North Baddesley Surgery
Norton Welch Close, Fleming Avenue, North Baddesley, Southampton, SO52 9EP
Scores 60 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone62
- Easy to contact online60
- Good experience of getting in touch54
- Did not wait too long for the appointment35
Quality of care 68
- Patients rate the surgery as good59
- Patients got what they needed48
- Doctors and nurses listen71
- Patients trust the staff46
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets75
- Children vaccinated on time96
What patients say
104 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 76% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 40% |
| Easy to contact via website | 62% | 58% | 55% |
| Easy to contact via NHS App | 49% | 54% | 42% |
| Reception staff helpful | 84% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 40% |
| Sees preferred clinician | 38% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 77% |
| Next steps within 2 days | 95% | 93% | 89% |
| Good experience of contacting | 77% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 49% |
| Waiting time was about right | 66% | 69% | 67% |
| Remote appointment | 18% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 92% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 84% | 75% | 84% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 93% | 93% | 97% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 91% | 90% | 97% |
| Overall | |||
| Overall experience good | 82% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 91% |
| Supported by local services | 77% | 70% | 87% |
| Discussed managing condition | 42% | 43% | 47% |
| Agreed a care plan | 47% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2024. Bank holidays may differ.
- Address
- Norton Welch Close, Fleming Avenue, North Baddesley, Southampton, SO52 9EP
- Phone
- 023 8074 3400
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Romsey & North Baddesley PCN (a group of local surgeries that share services)
- NHS code
- J82121 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Knightwood Surgery
- Pilgrims Close, Chandler's Ford, Eastleigh, SO53 4SD
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 September 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.9% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| North Baddesley Surgerythis surgery | – | 60 | 68% | 82% | Yes |
| Park SurgeryEastleigh, SO53 2ZH | 2.3 miles | 63 | 51% | 85% | Yes |
| Aldermoor SurgerySouthampton, SO16 5ST | 2.4 miles | 58 | 70% | 81% | Yes |
| Lordshill Health CentreSouthampton, SO16 8HY | 2.4 miles | 55 | 75% | 78% | Yes |
| Alma Road SurgeryRomsey, SO51 8ED | 2.7 miles | 74 | 65% | 91% | Yes |
| The Fryern SurgeryEastleigh, SO53 2LH | 2.9 miles | 87 | 77% | 91% | Yes |
| Abbeywell SurgeryRomsey, SO51 8EN | 3.0 miles | 3 | 25% | 51% | Yes |
| University Health Service SouthamptonSouthampton, SO17 1BJ | 3.2 miles | 77 | 90% | 84% | Yes |
| Boyatt Wood SurgeryEastleigh, SO50 4QP | 3.3 miles | 68 | 84% | 79% | Yes |
| Burgess Road SurgerySouthampton, SO16 3BD | 3.4 miles | 60 | 88% | 86% | Yes |
Alma Road Surgery is 2.7 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is North Baddesley Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), North Baddesley Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 023 8074 3400.
How do patients rate North Baddesley Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at North Baddesley Surgery said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for North Baddesley Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated North Baddesley Surgery as Good at its last published inspection (report published 9 September 2016).
What are the opening times of North Baddesley Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2024. Bank holidays may differ.
How do I contact North Baddesley Surgery?
Call 023 8074 3400. You can also book and order repeat prescriptions in the NHS App. The address is Norton Welch Close, Fleming Avenue, North Baddesley, Southampton, SO52 9EP.
Does North Baddesley Surgery have a branch surgery?
Yes. North Baddesley Surgery also runs Knightwood Surgery (Pilgrims Close, Chandler's Ford, Eastleigh, SO53 4SD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at North Baddesley Surgery?
Around 9,713 patients are registered (January 2025). The surgery is part of Romsey & North Baddesley PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.