GP surgery in Chandler's Ford
Park Surgery
Hursley Road, Chandler's Ford, Eastleigh, SO53 2ZH
Scores 63 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone31
- Easy to contact online53
- Good experience of getting in touch53
- Did not wait too long for the appointment50
Quality of care 85
- Patients rate the surgery as good72
- Patients got what they needed63
- Doctors and nurses listen94
- Patients trust the staff94
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets74
- Children vaccinated on time52
What patients say
115 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
85%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 86% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 62% |
| Easy to contact via website | 59% | 58% | 66% |
| Easy to contact via NHS App | 59% | 54% | 70% |
| Reception staff helpful | 94% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 39% |
| Sees preferred clinician | 38% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 95% |
| Next steps within 2 days | 99% | 93% | 97% |
| Good experience of contacting | 77% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 74% |
| Waiting time was about right | 72% | 69% | 81% |
| Remote appointment | 11% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 94% |
| Treated with care and concern | 89% | 86% | 92% |
| Considered mental wellbeing | 74% | 75% | 82% |
| Had all the information needed | 94% | 92% | 97% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 97% | 92% | 94% |
| Needs were met | 93% | 90% | 91% |
| Overall | |||
| Overall experience good | 85% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 81% |
| Supported by local services | 78% | 70% | 75% |
| Discussed managing condition | 40% | 43% | 48% |
| Agreed a care plan | 51% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 12:30pm |
| Tuesday | 8am to 12:30pm |
| Wednesday | 8am to 12:30pm |
| Thursday | 8am to 12:30pm |
| Friday | 8am to 12:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 28 May 2024. Bank holidays may differ.
- Address
- Hursley Road, Chandler's Ford, Eastleigh, SO53 2ZH
- Phone
- 023 8025 2131
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chandler's Ford PCN (a group of local surgeries that share services)
- NHS code
- J82143 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- St Francis Surgery
- Pilgrims Close, Valley Park, Chandlers Ford, Southampton, SO53 4ST
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.7% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 9.3% | 13.9% |
| Smoking | 6.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Park Surgerythis surgery | – | 63 | 51% | 85% | Yes |
| The Fryern SurgeryEastleigh, SO53 2LH | 0.6 miles | 87 | 77% | 91% | Yes |
| Boyatt Wood SurgeryEastleigh, SO50 4QP | 1.2 miles | 68 | 84% | 79% | Yes |
| Eastleigh Medical PracticeEastleigh, SO50 9AG | 1.7 miles | 35 | 72% | 72% | Yes |
| St. Andrew's SurgeryEastleigh, SO50 5PT | 2.0 miles | 73 | 84% | 88% | Yes |
| North Baddesley SurgerySouthampton, SO52 9EP | 2.3 miles | 60 | 68% | 82% | Yes |
| Stoneham Lane SurgerySouthampton, SO16 2JA | 3.2 miles | 91 | 90% | 88% | Yes |
| Burgess Road SurgerySouthampton, SO16 3BD | 3.2 miles | 60 | 88% | 86% | Yes |
| University Health Service SouthamptonSouthampton, SO17 1BJ | 3.5 miles | 77 | 90% | 84% | Yes |
| Stokewood SurgeryEastleigh, SO50 8AU | 3.6 miles | 75 | 49% | 89% | Yes |
The Fryern Surgery is 0.6 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 023 8025 2131.
How do patients rate Park Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Park Surgery said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 63 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Park Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Park Surgery as Good at its last published inspection (report published 17 July 2019).
What are the opening times of Park Surgery?
Reception is open Monday 8am to 12:30pm, Tuesday 8am to 12:30pm, Wednesday 8am to 12:30pm, Thursday 8am to 12:30pm, Friday 8am to 12:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 28 May 2024. Bank holidays may differ.
How do I contact Park Surgery?
Call 023 8025 2131. You can also book and order repeat prescriptions in the NHS App. The address is Hursley Road, Chandler's Ford, Eastleigh, SO53 2ZH.
Does Park Surgery have a branch surgery?
Yes. Park Surgery also runs St Francis Surgery (Pilgrims Close, Valley Park, Chandlers Ford, Southampton, SO53 4ST). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Park Surgery?
Around 16,573 patients are registered (January 2025). The surgery is part of Chandler's Ford PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.