GP surgery in Bushey
Attenborough Surgery
Bushey Health Centre, London Road, Bushey, WD23 2NN
Scores 62 out of 100, good for a GP surgery in England. 82% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone54
- Easy to contact online50
- Good experience of getting in touch73
- Did not wait too long for the appointment62
Quality of care 57
- Patients rate the surgery as good60
- Patients got what they needed67
- Doctors and nurses listen53
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done20
- Meets NHS clinical targets37
- Children vaccinated on time26
What patients say
156 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
82%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 86% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 59% |
| Easy to contact via website | 58% | 58% | 47% |
| Easy to contact via NHS App | 58% | 54% | 47% |
| Reception staff helpful | 93% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 25% |
| Sees preferred clinician | 46% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 87% |
| Next steps within 2 days | 90% | 93% | 95% |
| Good experience of contacting | 83% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 63% |
| Waiting time was about right | 75% | 69% | 72% |
| Remote appointment | 15% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 90% |
| Treated with care and concern | 86% | 86% | 87% |
| Considered mental wellbeing | 78% | 75% | 75% |
| Had all the information needed | 98% | 92% | 94% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 93% | 92% | 92% |
| Needs were met | 93% | 90% | 95% |
| Overall | |||
| Overall experience good | 82% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 84% |
| Supported by local services | 70% | 70% | 71% |
| Discussed managing condition | 49% | 43% | 39% |
| Agreed a care plan | 39% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 156 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 January 2022. Bank holidays may differ.
- Address
- Bushey Health Centre, London Road, Bushey, WD23 2NN
- Phone
- 01923 231633
- Website
- www.attenboroughsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Attenborough PCN (a group of local surgeries that share services)
- NHS code
- E82124 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Holywell Surgery
- 83b Tolpits Lane, Holywell Estate, Watford, WD18 6NT
- The Attenborough Surgery
- Attenborough Close, Watford, WD19 5EU · 0208 4280355
- Tudor Surgery
- 137-139 Bushey Mill Lane, Watford, WD24 7PH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Attenborough Surgerythis surgery | – | 62 | 64% | 82% | Yes |
| Manor View PracticeBushey, WD23 2NN | 0.1 mile | 50 | 52% | 80% | Yes |
| Watford Health CentreWatford, WD18 0JP | 1.4 miles | 24 | 44% | 71% | Yes |
| Little Bushey SurgeryBushey, WD23 1EZ | 1.5 miles | 89 | 81% | 91% | Yes |
| South Oxhey SurgeryWatford, WD19 7SF | 1.5 miles | 41 | 55% | 82% | Yes |
| Consulting RoomsWatford, WD19 7RU | 1.5 miles | 44 | 69% | 73% | Yes |
| Suthergrey House Medical CentreWatford, WD17 1LS | 1.6 miles | 21 | 45% | 69% | Yes |
| The Elms SurgeryWatford, WD17 4NT | 1.7 miles | 81 | 86% | 83% | Yes |
| Sas West HertsWatford, WD18 7QR | 2.1 miles | – | – | – | No |
| Bridgewater SurgeriesWatford, WD18 7QR | 2.1 miles | 83 | 65% | 91% | Yes |
Little Bushey Surgery is 1.5 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Attenborough Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Attenborough Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01923 231633.
How do patients rate Attenborough Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Attenborough Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Attenborough Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Attenborough Surgery as Good at its last published inspection (report published 19 June 2023).
What are the opening times of Attenborough Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 January 2022. Bank holidays may differ.
How do I contact Attenborough Surgery?
Call 01923 231633 or visit its website, www.attenboroughsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Bushey Health Centre, London Road, Bushey, WD23 2NN.
Does Attenborough Surgery have a branch surgery?
Yes. Attenborough Surgery also runs Holywell Surgery (83b Tolpits Lane, Holywell Estate, Watford, WD18 6NT) and The Attenborough Surgery (Attenborough Close, Watford, WD19 5EU) and Tudor Surgery (137-139 Bushey Mill Lane, Watford, WD24 7PH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Attenborough Surgery?
Around 33,240 patients are registered (January 2025). The surgery is part of Attenborough PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.