GP surgery in Frimley
Bartlett Group Practice
Frimley Green Medical Centre, 1 Beech Road, Frimley Green, Camberley, GU16 6QQ
Scores 24 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 10
- Easy to get through on the phone12
- Easy to contact online53
- Good experience of getting in touch10
- Did not wait too long for the appointment13
Quality of care 51
- Patients rate the surgery as good42
- Patients got what they needed20
- Doctors and nurses listen88
- Patients trust the staff89
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets61
- Children vaccinated on time68
What patients say
97 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+13
change since last year
2025: 64% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 32% |
| Easy to contact via website | 59% | 58% | 49% |
| Easy to contact via NHS App | 38% | 54% | 46% |
| Reception staff helpful | 74% | 85% | 72% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 29% |
| Sees preferred clinician | 40% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 80% |
| Next steps within 2 days | 97% | 93% | 90% |
| Good experience of contacting | 57% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 54% |
| Waiting time was about right | 55% | 69% | 66% |
| Remote appointment | 29% | 26% | 48% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 93% |
| Treated with care and concern | 93% | 86% | 92% |
| Considered mental wellbeing | 68% | 75% | 67% |
| Had all the information needed | 95% | 92% | 91% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 95% | 92% | 85% |
| Needs were met | 86% | 90% | 84% |
| Overall | |||
| Overall experience good | 77% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 79% |
| Supported by local services | 62% | 70% | 59% |
| Discussed managing condition | 32% | 43% | 38% |
| Agreed a care plan | 43% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- Frimley Green Medical Centre, 1 Beech Road, Frimley Green, Camberley, GU16 6QQ
- Phone
- 01252 835016
- [email protected]
- Website
- www.bartlettgrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Surrey Heath PCN (a group of local surgeries that share services)
- NHS code
- H81013 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Ash Vale Health Centre
- Wharf Road, Ash Vale, Aldershot, GU12 5BA
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.5% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 11.0% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bartlett Group Practicethis surgery | – | 24 | 38% | 77% | Yes |
| Station Road SurgeryCamberley, GU16 7HG | 1.1 miles | 82 | 81% | 91% | Yes |
| Alexander House SurgeryFarnborough, GU14 7AW | 1.3 miles | 93 | 83% | 92% | Yes |
| Mayfield Medical CentreFarnborough, GU14 8UE | 1.8 miles | 21 | 63% | 68% | Yes |
| Camberley Health CentreCamberley, GU15 2QA | 1.9 miles | 46 | 61% | 81% | Yes |
| Giffard Drive SurgeryFarnborough, GU14 8QB | 1.9 miles | 35 | 48% | 76% | Yes |
| North Camp SurgeryFarnborough, GU14 6DH | 2.1 miles | 46 | 81% | 77% | Yes |
| Jenner House SurgeryFarnborough, GU14 0HQ | 2.2 miles | 40 | 61% | 79% | Yes |
| Park Road Group PracticeCamberley, GU15 2NN | 2.3 miles | 58 | 56% | 79% | Yes |
| Upper Gordon Road SurgeryCamberley, GU15 2HJ | 2.4 miles | 13 | 41% | 65% | Yes |
Station Road Surgery is 1.1 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bartlett Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bartlett Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01252 835016.
How do patients rate Bartlett Group Practice?
In the 2026 NHS GP Patient Survey, 77% of patients at Bartlett Group Practice said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bartlett Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Bartlett Group Practice as Good at its last published inspection (report published 4 April 2017).
What are the opening times of Bartlett Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact Bartlett Group Practice?
Call 01252 835016 or visit its website, www.bartlettgrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Frimley Green Medical Centre, 1 Beech Road, Frimley Green, Camberley, GU16 6QQ.
Does Bartlett Group Practice have a branch surgery?
Yes. Bartlett Group Practice also runs Ash Vale Health Centre (Wharf Road, Ash Vale, Aldershot, GU12 5BA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bartlett Group Practice?
Around 28,447 patients are registered (January 2025). The surgery is part of Surrey Heath PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.