GP surgery in Farnborough
Giffard Drive Surgery
68 Giffard Drive, Farnborough, GU14 8QB
Scores 35 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone25
- Easy to contact online73
- Good experience of getting in touch46
- Did not wait too long for the appointment18
Quality of care 44
- Patients rate the surgery as good38
- Patients got what they needed70
- Doctors and nurses listen25
- Patients trust the staff59
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets47
- Children vaccinated on time60
What patients say
86 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 70% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 31% |
| Easy to contact via website | 68% | 58% | 54% |
| Easy to contact via NHS App | 71% | 54% | 47% |
| Reception staff helpful | 89% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 30% |
| Sees preferred clinician | 52% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 72% |
| Next steps within 2 days | 91% | 93% | 95% |
| Good experience of contacting | 74% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 39% |
| Waiting time was about right | 59% | 69% | 52% |
| Remote appointment | 36% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 75% |
| Treated with care and concern | 83% | 86% | 76% |
| Considered mental wellbeing | 78% | 75% | 59% |
| Had all the information needed | 95% | 92% | 84% |
| Confidence and trust | 95% | 93% | 84% |
| Involved in decisions | 89% | 92% | 82% |
| Needs were met | 94% | 90% | 83% |
| Overall | |||
| Overall experience good | 76% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 74% |
| Supported by local services | 63% | 70% | 58% |
| Discussed managing condition | 42% | 43% | 40% |
| Agreed a care plan | 55% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 86 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 8pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 July 2023. Bank holidays may differ.
- Address
- 68 Giffard Drive, Farnborough, GU14 8QB
- Phone
- 01252 541282
- [email protected]
- Website
- www.gpfarnborough.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Farnborough PCN (a group of local surgeries that share services)
- NHS code
- J82015 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 August 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 13.9% | 14.3% |
| Obesity | 23.3% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Giffard Drive Surgerythis surgery | – | 35 | 48% | 76% | Yes |
| Mayfield Medical CentreFarnborough, GU14 8UE | 0.4 miles | 21 | 63% | 68% | Yes |
| Jenner House SurgeryFarnborough, GU14 0HQ | 0.5 miles | 40 | 61% | 79% | Yes |
| Alexander House SurgeryFarnborough, GU14 7AW | 0.9 miles | 93 | 83% | 92% | Yes |
| Voyager Family HealthFarnborough, GU14 0NP | 1.0 miles | 47 | 60% | 76% | Yes |
| Station Road SurgeryCamberley, GU16 7HG | 1.4 miles | 82 | 81% | 91% | Yes |
| Camberley Health CentreCamberley, GU15 2QA | 1.8 miles | 46 | 61% | 81% | Yes |
| North Camp SurgeryFarnborough, GU14 6DH | 1.9 miles | 46 | 81% | 77% | Yes |
| Bartlett Group PracticeCamberley, GU16 6QQ | 1.9 miles | 24 | 38% | 77% | Yes |
| Park Road Group PracticeCamberley, GU15 2NN | 2.6 miles | 58 | 56% | 79% | Yes |
Alexander House Surgery is 0.9 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Giffard Drive Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Giffard Drive Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01252 541282.
How do patients rate Giffard Drive Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Giffard Drive Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 35 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Giffard Drive Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Giffard Drive Surgery as Good at its last published inspection (report published 25 August 2021).
What are the opening times of Giffard Drive Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 8pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 July 2023. Bank holidays may differ.
How do I contact Giffard Drive Surgery?
Call 01252 541282 or visit its website, www.gpfarnborough.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 68 Giffard Drive, Farnborough, GU14 8QB.
How many patients are registered at Giffard Drive Surgery?
Around 9,677 patients are registered (January 2025). The surgery is part of Farnborough PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.