GP surgery in Camberley
Park Road Group Practice
Park Road Surgery, 143 Park Road, Camberley, GU15 2NN
Scores 58 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone39
- Easy to contact online63
- Good experience of getting in touch47
- Did not wait too long for the appointment52
Quality of care 70
- Patients rate the surgery as good48
- Patients got what they needed67
- Doctors and nurses listen56
- Patients trust the staff58
- Inspection rating (Outstanding)98
- Health checks and screening done42
- Meets NHS clinical targets75
- Children vaccinated on time79
What patients say
106 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
79%
say their experience is good
about the England average (77%)
-11
change since last year
2025: 90% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 76% |
| Easy to contact via website | 64% | 58% | 58% |
| Easy to contact via NHS App | 59% | 54% | 61% |
| Reception staff helpful | 86% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 29% |
| Sees preferred clinician | 41% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 92% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 75% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 56% |
| Waiting time was about right | 72% | 69% | 70% |
| Remote appointment | 27% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 94% |
| Treated with care and concern | 92% | 86% | 95% |
| Considered mental wellbeing | 80% | 75% | 73% |
| Had all the information needed | 99% | 92% | 98% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 94% | 92% | 92% |
| Needs were met | 93% | 90% | 96% |
| Overall | |||
| Overall experience good | 79% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 79% |
| Supported by local services | 84% | 70% | 80% |
| Discussed managing condition | 49% | 43% | 53% |
| Agreed a care plan | 53% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 October 2025. Bank holidays may differ.
- Address
- Park Road Surgery, 143 Park Road, Camberley, GU15 2NN
- Phone
- 01276 670056
- [email protected]
- Website
- www.parkroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Surrey Heath PCN (a group of local surgeries that share services)
- NHS code
- H81069 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Heatherside Surgery
- 73 Cumberland Road, Camberley, GU15 1SE
- Old Dean Surgery
- Berkshire Road Clinic, Berkshire Road, Camberley, GU15 4DP · 01276 29119
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 12 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 13.6% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Park Road Group Practicethis surgery | – | 58 | 56% | 79% | Yes |
| Upper Gordon Road SurgeryCamberley, GU15 2HJ | 0.3 miles | 13 | 41% | 65% | Yes |
| Camberley Health CentreCamberley, GU15 2QA | 0.8 miles | 46 | 61% | 81% | Yes |
| Station Road SurgeryCamberley, GU16 7HG | 1.4 miles | 82 | 81% | 91% | Yes |
| Mayfield Medical CentreFarnborough, GU14 8UE | 2.2 miles | 21 | 63% | 68% | Yes |
| The Oakley Health GroupCamberley, GU17 0DD | 2.3 miles | 26 | 37% | 77% | Yes |
| Bartlett Group PracticeCamberley, GU16 6QQ | 2.3 miles | 24 | 38% | 77% | Yes |
| Giffard Drive SurgeryFarnborough, GU14 8QB | 2.6 miles | 35 | 48% | 76% | Yes |
| Alexander House SurgeryFarnborough, GU14 7AW | 2.8 miles | 93 | 83% | 92% | Yes |
| Park House SurgeryBagshot, GU19 5AQ | 2.9 miles | 47 | 49% | 83% | Yes |
Station Road Surgery is 1.4 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Park Road Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Park Road Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01276 670056.
How do patients rate Park Road Group Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at Park Road Group Practice said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Park Road Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Park Road Group Practice as Outstanding at its last published inspection (report published 12 August 2016).
What are the opening times of Park Road Group Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 October 2025. Bank holidays may differ.
How do I contact Park Road Group Practice?
Call 01276 670056 or visit its website, www.parkroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Park Road Surgery, 143 Park Road, Camberley, GU15 2NN.
Does Park Road Group Practice have a branch surgery?
Yes. Park Road Group Practice also runs Heatherside Surgery (73 Cumberland Road, Camberley, GU15 1SE) and Old Dean Surgery (Berkshire Road Clinic, Berkshire Road, Camberley, GU15 4DP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Park Road Group Practice?
Around 22,599 patients are registered (January 2025). The surgery is part of Surrey Heath PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.