GP surgery in Wallsend
The Village Green Surgery
The Green, Wallsend, NE28 6BB
Scores 89 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 84
- Easy to get through on the phone73
- Easy to contact online90
- Good experience of getting in touch81
- Did not wait too long for the appointment75
Quality of care 92
- Patients rate the surgery as good93
- Patients got what they needed70
- Doctors and nurses listen78
- Patients trust the staff54
- Inspection rating (Outstanding)98
- Health checks and screening done41
- Meets NHS clinical targets87
- Children vaccinated on time76
What patients say
111 patients answered the 2026 NHS survey about this surgery.
74%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 90% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 74% | 57% | 69% |
| Easy to contact via website | 78% | 58% | 80% |
| Easy to contact via NHS App | 77% | 54% | 86% |
| Reception staff helpful | 97% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 37% |
| Sees preferred clinician | 48% | 42% | 61% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 88% |
| Next steps within 2 days | 89% | 93% | 97% |
| Good experience of contacting | 86% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 75% |
| Waiting time was about right | 80% | 69% | 80% |
| Remote appointment | 15% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 93% |
| Treated with care and concern | 93% | 86% | 93% |
| Considered mental wellbeing | 86% | 75% | 87% |
| Had all the information needed | 100% | 92% | 94% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 94% | 90% | 96% |
| Overall | |||
| Overall experience good | 93% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 76% |
| Supported by local services | 75% | 70% | 82% |
| Discussed managing condition | 38% | 43% | 54% |
| Agreed a care plan | 52% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 January 2023. Bank holidays may differ.
- Address
- The Green, Wallsend, NE28 6BB
- Phone
- 0191 295 8500
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wallsend PCN (a group of local surgeries that share services)
- NHS code
- A87016 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 19.1% | 14.3% |
| Obesity | 19.0% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Village Green Surgerythis surgery | – | 89 | 74% | 93% | Yes |
| Hadrian Health CentreWallsend, NE28 8QU | 0.4 miles | 55 | 57% | 79% | Yes |
| Bewicke Medical CentreWallsend, NE28 0AD | 1.2 miles | 33 | 57% | 71% | Yes |
| Benfield Park Medical GroupNewcastle Upon Tyne, NE6 4QD | 1.4 miles | 61 | 52% | 86% | Yes |
| Victoria Medical CentreHebburn, NE31 1NU | 1.6 miles | 65 | 61% | 87% | Yes |
| Ellison View SurgeryHebburn, NE31 1NU | 1.6 miles | 49 | 54% | 62% | Yes |
| The Glen Medical GroupHebburn, NE31 1NU | 1.6 miles | 31 | 55% | 75% | Yes |
| Walker Medical GroupNewcastle Upon Tyne, NE6 3BS | 1.8 miles | 74 | 65% | 83% | Yes |
| Mayfield Medical GroupJarrow, NE32 5SE | 1.8 miles | 60 | 59% | 83% | Yes |
| The G.p.suiteJarrow, NE32 3UX | 1.8 miles | 56 | 79% | 79% | Yes |
Common questions
Is The Village Green Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Village Green Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 295 8500.
How do patients rate The Village Green Surgery?
In the 2026 NHS GP Patient Survey, 93% of patients at The Village Green Surgery said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Village Green Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Village Green Surgery as Outstanding at its last published inspection (report published 3 December 2025).
What are the opening times of The Village Green Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 January 2023. Bank holidays may differ.
How do I contact The Village Green Surgery?
Call 0191 295 8500. You can also book and order repeat prescriptions in the NHS App. The address is The Green, Wallsend, NE28 6BB.
How many patients are registered at The Village Green Surgery?
Around 12,790 patients are registered (January 2025). The surgery is part of Wallsend PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.