GP surgery in Teignbridge
Bovey Tracey & Chudleigh Practice
Le Molay-Littry Way, Bovey Tracey, Newton Abbot, TQ13 9QP
Scores 53 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone24
- Easy to contact online69
- Good experience of getting in touch32
- Did not wait too long for the appointment60
Quality of care 68
- Patients rate the surgery as good58
- Patients got what they needed57
- Doctors and nurses listen67
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done37
- Meets NHS clinical targets98
- Children vaccinated on time97
What patients say
126 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
81%
say their experience is good
above the England average (77%)
-1
change since last year
2025: 82% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 56% |
| Easy to contact via website | 66% | 58% | 61% |
| Easy to contact via NHS App | 52% | 54% | 58% |
| Reception staff helpful | 84% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 40% |
| Sees preferred clinician | 25% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 90% |
| Next steps within 2 days | 81% | 93% | 86% |
| Good experience of contacting | 69% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 49% |
| Waiting time was about right | 75% | 69% | 80% |
| Remote appointment | 33% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 91% |
| Treated with care and concern | 86% | 86% | 89% |
| Considered mental wellbeing | 65% | 75% | 79% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 94% | 92% | 96% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 81% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 79% |
| Supported by local services | 84% | 70% | 66% |
| Discussed managing condition | 38% | 43% | 42% |
| Agreed a care plan | 58% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 8pm |
| Tuesday | 8:30am to 1pm 2pm to 8pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 November 2023. Bank holidays may differ.
- Address
- Le Molay-Littry Way, Bovey Tracey, Newton Abbot, TQ13 9QP
- Phone
- 01626 832666
- Website
- www.riverside-surgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newton West PCN (a group of local surgeries that share services)
- NHS code
- L83045 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Bovey Tracey & Chudleigh Practice (Tower House
- Tower House Surgery, Market Way, Chudleigh, Newton Abbot, TQ13 0HL · 01626 852379
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 May 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.3% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.3% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bovey Tracey & Chudleigh Practicethis surgery | – | 53 | 47% | 81% | Yes |
| Kingsteignton Medical PracticeNewton Abbot, TQ12 3HN | 4.5 miles | 27 | 30% | 72% | Yes |
| Cricketfield SurgeryNewton Abbot, TQ12 2AS | 5.1 miles | 52 | 47% | 73% | Yes |
| Albany SurgeryNewton Abbot, TQ12 1GJ | 5.2 miles | 19 | 33% | 70% | Yes |
| Devon Square SurgeryNewton Abbot, TQ12 2HH | 5.2 miles | 46 | 64% | 75% | Yes |
| Buckland SurgeryNewton Abbot, TQ12 4HG | 5.7 miles | 47 | 41% | 83% | Yes |
| Ashburton SurgeryNewton Abbot, TQ13 7AP | 6.0 miles | 82 | 80% | 84% | Yes |
| Moretonhampstead Health CentreNewton Abbot, TQ13 8LW | 6.4 miles | 100 | 97% | 99% | Yes |
| Kingskerswell & Ipplepen Medical PracticeNewton Abbot, TQ12 5DJ | 7.5 miles | 47 | 50% | 75% | Yes |
| Channel View Medical GroupTeignmouth, TQ14 8AY | 8.5 miles | 81 | 65% | 90% | Yes |
Ashburton Surgery is 6.0 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bovey Tracey & Chudleigh Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bovey Tracey & Chudleigh Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01626 832666.
How do patients rate Bovey Tracey & Chudleigh Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at Bovey Tracey & Chudleigh Practice said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bovey Tracey & Chudleigh Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Bovey Tracey & Chudleigh Practice as Good at its last published inspection (report published 11 May 2018).
What are the opening times of Bovey Tracey & Chudleigh Practice?
Reception is open Monday 8:30am to 1pm 2pm to 8pm, Tuesday 8:30am to 1pm 2pm to 8pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 November 2023. Bank holidays may differ.
How do I contact Bovey Tracey & Chudleigh Practice?
Call 01626 832666 or visit its website, www.riverside-surgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Le Molay-Littry Way, Bovey Tracey, Newton Abbot, TQ13 9QP.
Does Bovey Tracey & Chudleigh Practice have a branch surgery?
Yes. Bovey Tracey & Chudleigh Practice also runs The Bovey Tracey & Chudleigh Practice (Tower House (Tower House Surgery, Market Way, Chudleigh, Newton Abbot, TQ13 0HL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bovey Tracey & Chudleigh Practice?
Around 15,054 patients are registered (January 2025). The surgery is part of Newton West PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.