GP surgery in Cornwall
Brannel Surgery
58 Rectory Road, St Stephen, St Austell, PL26 7RL
Scores 82 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone89
- Easy to contact online79
- Good experience of getting in touch74
- Did not wait too long for the appointment65
Quality of care 78
- Patients rate the surgery as good83
- Patients got what they needed60
- Doctors and nurses listen71
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets88
- Children vaccinated on time74
What patients say
105 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 85% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 81% |
| Easy to contact via website | 71% | 58% | 63% |
| Easy to contact via NHS App | 52% | 54% | 68% |
| Reception staff helpful | 87% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 40% |
| Sees preferred clinician | 67% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 90% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 83% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 71% |
| Waiting time was about right | 76% | 69% | 75% |
| Remote appointment | 9% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 85% |
| Considered mental wellbeing | 86% | 75% | 79% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 92% | 92% | 92% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 89% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 81% |
| Supported by local services | 83% | 70% | 69% |
| Discussed managing condition | 55% | 43% | 49% |
| Agreed a care plan | 47% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 1pm 2pm to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 June 2026. Bank holidays may differ.
- Address
- 58 Rectory Road, St Stephen, St Austell, PL26 7RL
- Phone
- 01726 822254
- [email protected]
- Website
- www.brannelsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Arbennek Health PCN (a group of local surgeries that share services)
- NHS code
- L82011 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 December 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.2% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 9.1% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 12.5% | 14.3% |
| Obesity | 17.8% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brannel Surgerythis surgery | – | 82 | 85% | 89% | Yes |
| Probus SurgeryTruro, TR2 4JZ | 4.3 miles | 28 | 53% | 76% | Yes |
| Clays PracticeSt. Austell, PL26 8JF | 5.4 miles | 80 | 84% | 88% | Yes |
| St Austell Health GroupSt. Austell, PL25 3EF | 5.8 miles | 36 | 45% | 70% | Yes |
| Petroc Group PracticeSt. Columb, TR9 6RS | 6.6 miles | 6 | 17% | 59% | Yes |
| Mevagissey SurgerySt. Austell, PL26 6UE | 6.6 miles | 5 | 27% | 57% | Yes |
| Middleway SurgeryPar, PL24 2JL | 7.9 miles | 43 | 66% | 74% | Yes |
| Lander Medical PracticeTruro, TR1 2JA | 9.2 miles | 71 | 66% | 84% | Yes |
| Three Spires Medical PracticeTruro, TR1 2JA | 9.2 miles | 83 | 67% | 92% | Yes |
| Narrowcliff SurgeryNewquay, TR7 2QF | 9.6 miles | 82 | 62% | 94% | Yes |
Common questions
Is Brannel Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brannel Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01726 822254.
How do patients rate Brannel Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at Brannel Surgery said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 82 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Brannel Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Brannel Surgery as Good at its last published inspection (report published 30 December 2019).
What are the opening times of Brannel Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 1pm 2pm to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 June 2026. Bank holidays may differ.
How do I contact Brannel Surgery?
Call 01726 822254 or visit its website, www.brannelsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 58 Rectory Road, St Stephen, St Austell, PL26 7RL.
How many patients are registered at Brannel Surgery?
Around 6,242 patients are registered (January 2025). The surgery is part of Arbennek Health PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.