GP surgery in St Austell
St Austell Health Group
1 Wheal Northey, St. Austell, PL25 3EF
Scores 36 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone21
- Easy to contact online85
- Good experience of getting in touch42
- Did not wait too long for the appointment26
Quality of care 45
- Patients rate the surgery as good20
- Patients got what they needed52
- Doctors and nurses listen81
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done54
- Meets NHS clinical targets40
- Children vaccinated on time41
What patients say
130 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
+5
change since last year
2025: 65% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 29% |
| Easy to contact via website | 74% | 58% | 71% |
| Easy to contact via NHS App | 65% | 54% | 64% |
| Reception staff helpful | 87% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 32% |
| Sees preferred clinician | 40% | 42% | 19% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 79% |
| Next steps within 2 days | 83% | 93% | 69% |
| Good experience of contacting | 73% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 47% |
| Waiting time was about right | 63% | 69% | 57% |
| Remote appointment | 27% | 26% | 44% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 83% |
| Treated with care and concern | 94% | 86% | 76% |
| Considered mental wellbeing | 75% | 75% | 62% |
| Had all the information needed | 87% | 92% | 81% |
| Confidence and trust | 97% | 93% | 87% |
| Involved in decisions | 96% | 92% | 77% |
| Needs were met | 91% | 90% | 80% |
| Overall | |||
| Overall experience good | 70% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 72% |
| Supported by local services | 75% | 70% | 69% |
| Discussed managing condition | 35% | 43% | 41% |
| Agreed a care plan | 41% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 130 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | 9am to 4pm |
| Sunday | Closed |
Confirmed by the surgery on 23 January 2025. Bank holidays may differ.
- Address
- 1 Wheal Northey, St. Austell, PL25 3EF
- Phone
- 01726 75555
- [email protected]
- Website
- www.staustellhealthcare.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- St Austell Healthcare PCN (a group of local surgeries that share services)
- NHS code
- Y04957 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Carlyon Road Health Hub
- 14 Carlyon Road, St. Austell, PL25 4EG
- Foxhole Medical Centre
- Carpalla Road, Foxhole, St. Austell, PL26 7TZ
- Park Medical Centre
- 19 Bridge Road, St. Austell, PL25 5HE
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 19.9% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Austell Health Groupthis surgery | – | 36 | 45% | 70% | Yes |
| Middleway SurgeryPar, PL24 2JL | 2.2 miles | 43 | 66% | 74% | Yes |
| Mevagissey SurgerySt. Austell, PL26 6UE | 5.2 miles | 5 | 27% | 57% | Yes |
| Clays PracticeSt. Austell, PL26 8JF | 5.5 miles | 80 | 84% | 88% | Yes |
| Fowey River PracticeFowey, PL23 1DT | 5.5 miles | 69 | 68% | 82% | Yes |
| Brannel SurgerySt Austell, PL26 7RL | 5.8 miles | 82 | 85% | 89% | Yes |
| Lostwithiel SurgeryLostwithiel, PL22 0EF | 6.0 miles | 94 | 96% | 92% | Yes |
| Bosvena HealthBodmin, PL31 2JJ | 9.0 miles | 10 | 49% | 63% | Yes |
| Probus SurgeryTruro, TR2 4JZ | 9.1 miles | 28 | 53% | 76% | Yes |
| Petroc Group PracticeSt. Columb, TR9 6RS | 10.0 miles | 6 | 17% | 59% | Yes |
Clays Practice is 5.5 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Austell Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Austell Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 01726 75555.
How do patients rate St Austell Health Group?
In the 2026 NHS GP Patient Survey, 70% of patients at St Austell Health Group said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for St Austell Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated St Austell Health Group as Good at its last published inspection (report published 3 February 2025).
What are the opening times of St Austell Health Group?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday 9am to 4pm, Sunday closed. The surgery last confirmed these times on 23 January 2025. Bank holidays may differ.
How do I contact St Austell Health Group?
Call 01726 75555 or visit its website, www.staustellhealthcare.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 1 Wheal Northey, St. Austell, PL25 3EF.
Does St Austell Health Group have a branch surgery?
Yes. St Austell Health Group also runs Carlyon Road Health Hub (14 Carlyon Road, St. Austell, PL25 4EG) and Foxhole Medical Centre (Carpalla Road, Foxhole, St. Austell, PL26 7TZ) and Park Medical Centre (19 Bridge Road, St. Austell, PL25 5HE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Austell Health Group?
Around 32,784 patients are registered (January 2025). The surgery is part of St Austell Healthcare PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.