GP surgery in Cornwall
Clays Practice
Victoria Road, Roche, St. Austell, PL26 8JF
Scores 80 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone88
- Easy to contact online67
- Good experience of getting in touch82
- Did not wait too long for the appointment61
Quality of care 73
- Patients rate the surgery as good82
- Patients got what they needed76
- Doctors and nurses listen83
- Patients trust the staff64
- Inspection rating (Requires improvement)2
- Health checks and screening done92
- Meets NHS clinical targets39
- Children vaccinated on time35
What patients say
100 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 82% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 67% |
| Easy to contact via website | 65% | 58% | 65% |
| Easy to contact via NHS App | 72% | 54% | 54% |
| Reception staff helpful | 92% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 27% |
| Sees preferred clinician | 41% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 84% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 86% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 70% |
| Waiting time was about right | 75% | 69% | 77% |
| Remote appointment | 14% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 83% |
| Considered mental wellbeing | 71% | 75% | 75% |
| Had all the information needed | 95% | 92% | 91% |
| Confidence and trust | 95% | 93% | 91% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 95% | 90% | 89% |
| Overall | |||
| Overall experience good | 88% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 88% |
| Supported by local services | 78% | 70% | 86% |
| Discussed managing condition | 36% | 43% | 41% |
| Agreed a care plan | 55% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 12:45pm 1:30pm to 6:30pm |
| Tuesday | 8:30am to 12:45pm 1:30pm to 6:30pm |
| Wednesday | 8:30am to 12:45pm 1:30pm to 6:30pm |
| Thursday | 8:30am to 12:45pm 1:30pm to 6:30pm |
| Friday | 8:30am to 12:45pm 1:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 July 2025. Bank holidays may differ.
- Address
- Victoria Road, Roche, St. Austell, PL26 8JF
- Phone
- 01726 890370
- [email protected]
- Website
- www.theclayspractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Arbennek Health PCN (a group of local surgeries that share services)
- NHS code
- L82051 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bugle Surgery
- Roche RD, Bugle, PL26 8PP
- St Dennis
- The Surgery, Fore St, St Dennis, PL26 8AD
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 16 August 2022
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 25.4% | 13.9% |
| Smoking | 19.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clays Practicethis surgery | – | 80 | 84% | 88% | Yes |
| Petroc Group PracticeSt. Columb, TR9 6RS | 5.1 miles | 6 | 17% | 59% | Yes |
| Brannel SurgerySt Austell, PL26 7RL | 5.4 miles | 82 | 85% | 89% | Yes |
| St Austell Health GroupSt. Austell, PL25 3EF | 5.5 miles | 36 | 45% | 70% | Yes |
| Middleway SurgeryPar, PL24 2JL | 6.4 miles | 43 | 66% | 74% | Yes |
| Bosvena HealthBodmin, PL31 2JJ | 6.6 miles | 10 | 49% | 63% | Yes |
| Lostwithiel SurgeryLostwithiel, PL22 0EF | 7.2 miles | 94 | 96% | 92% | Yes |
| Wadebridge & Camel Estuary PracticeWadebridge, PL27 7BS | 7.3 miles | 42 | 46% | 77% | Yes |
| Probus SurgeryTruro, TR2 4JZ | 9.7 miles | 28 | 53% | 76% | Yes |
| Mevagissey SurgerySt. Austell, PL26 6UE | 9.7 miles | 5 | 27% | 57% | Yes |
Lostwithiel Surgery is 7.2 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Clays Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clays Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01726 890370.
How do patients rate Clays Practice?
In the 2026 NHS GP Patient Survey, 88% of patients at Clays Practice said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 80 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Clays Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Clays Practice as Requires improvement at its last published inspection (report published 16 August 2022).
What are the opening times of Clays Practice?
Reception is open Monday 8:30am to 12:45pm 1:30pm to 6:30pm, Tuesday 8:30am to 12:45pm 1:30pm to 6:30pm, Wednesday 8:30am to 12:45pm 1:30pm to 6:30pm, Thursday 8:30am to 12:45pm 1:30pm to 6:30pm, Friday 8:30am to 12:45pm 1:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 July 2025. Bank holidays may differ.
How do I contact Clays Practice?
Call 01726 890370 or visit its website, www.theclayspractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Victoria Road, Roche, St. Austell, PL26 8JF.
Does Clays Practice have a branch surgery?
Yes. Clays Practice also runs Bugle Surgery (Roche RD, Bugle, PL26 8PP) and St Dennis (The Surgery, Fore St, St Dennis, PL26 8AD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Clays Practice?
Around 13,243 patients are registered (January 2025). The surgery is part of Arbennek Health PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.